AUTONET TV

New School: Automotive Steve & Stacy's Servicenter Technician Training

Charleston consumers are demanding. We want a safe, reliable vehicle that handles well and is comfortable to ride in. Oh, and we want good fuel economy, too. We also want vehicle repairs that are cheap, fast and easy. Unfortunately, one usually comes at the cost of the other.

Today's vehicles have made significant improvements in reliability and performance over the last few decades. They also deliver more power to Charleston drivers more efficiently than ever before. For example, some of today's 4-cylinder engines are equal to yesterday's V-8's. Our vehicles also offer an amazing range of features that make them more comfortable and convenient than ever before.

But all of that improvement has come at a price for Charleston vehicle owners. Our vehicles are more complicated and difficult to repair than ever before. They have numerous mechanical and electrical systems. Fuel systems are so complex they have to be run by a computer. Our vehicles are covered with sensors and high-tech electronic equipment. Our dashboards rival the control panel of the first manned space flight.

With all that complicated equipment, it's no wonder we call mechanics service technicians these days. You can't learn to repair vehicles in the backyard with your dad anymore. Today's Steve & Stacy's Servicenter technicians have to go to school. School may come in the form of classroom instruction, online courses or both. Technicians are also trained on-site at the Charleston service centers where they work (including Steve & Stacy's Servicenter) to keep them abreast of constant improvements in vehicle engineering, diagnostic equipment and repair techniques.

Today's technicians need to be certified to work on our vehicles. They can earn a variety of certifications in WV, but the highest of these is Master Technician. It's like a graduate degree in auto repair.

Vehicle repair at Steve & Stacy's Servicenter in Charleston requires more than just training and certification, though. It also takes information and creative thought. Charleston area auto service centers subscribe to data services, technical libraries and online repair communities in order to get the information they need to: work on various makes and models of vehicles, get recommended maintenance schedules, learn about non-standard features and locate hard-to-find parts in an unusual engine. They also use this information to help diagnose rare or difficult vehicle problems. Many auto repair problems also require a bit of creative thinking for the team at Steve & Stacy's Servicenter to solve. Charleston service technicians at Steve & Stacy's Servicenter act much like doctors in these situations. They're given a set of symptoms, and they have to come up with a diagnosis and treatment that will fix the problem. This process becomes as much of an art as it is a science.

A proper diagnosis, even by a highly qualified technician, can take time. And a technician's time is going to cost us. It's just the price of progress.

Of course, the best vehicle care for Charleston vehicle owners is planned preventive auto maintenance. This is also the least costly way to keep your vehicle in good repair. Regular inspections and replacement of worn parts will prevent most repairs from ever being needed in the first place.

And with the amazing complexity of today's automobiles, isn't it good to know there's someone out there with the knowledge, training and skill to give us good auto advice? Whether we need preventive maintenance or repairs, the team of automotive professionals at Steve & Stacy's Servicenter can help us keep our vehicles on the road. We just can't do it on our own anymore.

Steve & Stacy's Servicenter
130 Virginia Street W
Charleston, WV 25302
(304) 343-4611
http://www.steveandstacysservicenter.com

Timing Belt Service to Save Big Bucks in Charleston

Your engine is like a finely choreographed dance. All the parts have to work together. If the timing is off at the ballet, dancers crash into each other and fall down. It the timing is off in your engine, it may not run at all. One of the most intricate dances in your engine has to do with the combustion cycle.

Your vehicle engine has cylinders in which a piston travels up and down. At the top of the cylinders are valves that open to bring in the air and fuel. And there are valves that open to let out the exhaust after the fuel has been burned.

Call Steve & Stacy's Servicenter at (304) 343-4611 for answers about your timing belt, or drop by our Charleston, WV, service center on 130 Virginia Street W.

It's critical that the values be timed to open and close at precisely the right time in the combustion cycle, or the engine will run poorly or not at all.

The timing belt is responsible for rotating the shafts that control the valves. It's vital and precision work. Timing belts are made of very tough, flexible material. They can last a long time. But they eventually wear out and can break. The consequences can be disastrous.

In some engines, the valves actually protrude far enough into the cylinders that they could come in contact with the piston. If the timing belt breaks, the pistons will smash into the valves. Valves get bent or broken. If the engine is spinning fast enough, the broken parts will shred the cylinder head as well. Repairing this damage can cost several thousand dollars.

It's a sad day when this happens; especially since it usually can be avoided. Manufacturers have issued recommendations for when you should replace your timing belt. For some engines, it's at 60,000 miles/97,000 km. For others it's at 90,000 miles/145,000 km or more. If you're approaching 60,000 miles/97,000 km or have passed it, make sure you check your owner's manual or with your Charleston auto service advisor at Steve & Stacy's Servicenter for when the timing belt should be replaced. Don't let this one slip by.

Now some timing belts are visible and can be inspected. Others are hidden under a protective cover and are hard to get to. Some timing belts also drive the water pump. If you have a leaky water pump, the coolant will contaminate the timing belt and could make it fail sooner. So if you have this kind of engine, get it in to Steve & Stacy's Servicenter for an inspection right away if you have a coolant leak.

Most people in the Charleston area with this engine design end up with a new timing belt when they replace the water pump. And when you're having your timing belt replaced on schedule, check with your Steve & Stacy's Servicenter auto service advisor to see if it makes sense to install a new water pump, even if it isn't currently having problems, since most of the labor is already being done any way for the timing belt replacement.

As a heads up; larger engines will often have metal timing chains rather than belts. The chains don't need to be replaced like belts.

We've already told you how very expensive it can be to get your car running again after a timing belt fails. You also need to know that replacing the timing belt is very labor intensive and is one of the most costly maintenance services you will have. So if you will be at the point where your timing belt should be replaced in the next year or so, ask for an estimate from Steve & Stacy's Servicenter in Charleston, WV, so you can begin to prepare for the expense.

We at Steve & Stacy's Servicenter, your Charleston service center, can be a valuable partner. Please take advantage of our knowledge and experience.

Steve & Stacy's Servicenter
130 Virginia Street W
Charleston, WV 25302
(304) 343-4611
http://www.steveandstacysservicenter.com

Right or Left? Steve & Stacy's Servicenter Power Steering Service

Have you ever driven a vehicle without power steering? If you have, then you probably appreciate how much easier it is to drive today's modern vehicles. Before power steering, all of the force to turn a vehicle had to come from the driver's arms. That's why old cars had such large steering wheels: they needed plenty of leverage to steer. There were some Charleston folks who had difficulty driving because they just weren't strong enough.

Power steering is now standard on all vehicles, but there are several ways that power can be delivered. Most vehicles use a hydraulic power steering system system. In this system, a serpentine belt from the engine powers a pump that pressurizes the power steering fluid. The pressure activates hydraulics that provides steering power.

Other vehicles use an electric pump to pressurize the power steering fluid rather than the belt-driven pump. Some newer vehicles actually have electric motors that provide steering power and don't use steering fluid at all, especially in the increasingly popular hybrid and electric vehicles.

Charleston drivers who own a vehicle that uses power steering fluid need to have it changed regularly. Over time, moisture accumulates in the power steering fluid, which affects steering performance and can corrode steering components. Dirt and other contaminants can also accumulate in the power steering fluid, which will also negatively affect steering performance. A good power steering service at Steve & Stacy's Servicenter in Charleston will flush out the old fluid and get rid of dirt and other deposits in the system. Clean fluid will then be added. Fresh fluid provides lubricants that help protect the steering system as well as prevent corrosion.

For recommendations on how often your power steering fluid should be replaced, consult your owner's manual. It varies by vehicle model and manufacturer. For more auto advice on steering fluid changes—and other preventive maintenance—you can talk with your service advisor at Steve & Stacy's Servicenter. You may need to change your fluid more often depending on the driving and weather conditions in your area.

Charleston drivers who believe in good vehicle care will add power steering service to their preventive maintenance schedule. This will prevent damage to your steering system and extend its working life. The old days of double-handed cranking on a huge steering wheel may be over, but our new comfort and convenience are not maintenance-free. Do yourself and your vehicle a favor. Keep the power steering fluid clean.

Steve & Stacy's Servicenter
130 Virginia Street W
Charleston, WV 25302
(304) 343-4611
http://www.steveandstacysservicenter.com

Why a Trip Inspection Is a Good Idea

At Steve & Stacy's Servicenter we get a lot of Charleston drivers asking about vehicle trip preparation. That's a big deal. You could be driving through mountains and deserts in some pretty lonely areas around WV, so it's important to know that the vehicle is up to the task and won't leave you stranded.

Smart Charleston drivers plan ahead for a major road trip – and there are a lot of things to get ready. Where should you start? You could start with the tires. Look them over for tread wear and check to see that they are properly inflated. Take a quick test drive around Charleston to see if you can feel any vibrations: Are the wheels in balance? Is the car tracking straight? Is the alignment ok? Come to Steve & Stacy's Servicenter for a peace-of-mind trip inspection.

130 Virginia Street W
Charleston, WV 25302
(304) 343-4611
http://www.steveandstacysservicenter.com

The next thing is a full service oil change to make sure all of your fluids are topped off and you have fresh oil for the trip. And if your car has over 75,000 miles/120,000 km, you may consider putting in the high-mileage formulation to clean harmful sludge deposits in the engine. 

How about your transmission and brakes? Have you had your transmission and brakes inspected in the last six months?

How are your wiper blades? There's nothing like not being able to get rid of the bug juice on a long road trip away from Charleston.

Check your owner's manual for any other recommended services, and have Steve & Stacy's Servicenter in Charleston do the multi-point inspection before you head out on your trip.

Consider also having the coolant system serviced at Steve & Stacy's Servicenter – you want to stay within the vehicle manufacture’s recommendations. If you're towing a trailer around WV you'll want to be keep in mind that you'll be going a long way under severe conditions.

A lot of Charleston drivers overlook severe conditions like towing, WV summer heat or driving on dirt roads. Plan ahead for your next road trip – Steve & Stacy's Servicenter wants you to get there and back.