AUTONET TV

The Best Test

Would you buy a jacket without even trying it on? Probably not, but it might surprise you that one study shows about half the people buy a vehicle after a short test drive around the block or none at all.  If you're in the market for another vehicle, make sure you check out the most important things so you'll know if that's the right vehicle for you.

Check out the gadgets.  Love a good sound system? Then turn it up loud.  Does it have enough bass for you? See how you like its navigation system if it has one.  Try pairing your Bluetooth smartphone with the vehicle.  Test out how to set the cruise control and how steady it keeps the speed. Back up and check out the rearview camera. If you buy this vehicle, you'll have to live with all of these things every time you drive.

Test the vehicle on roads you know.  See how it handles bumps and potholes, how it takes that tight curve that you drive every day to and from work.  Driving on familiar roads gives you a chance to compare what you know with what you're thinking about buying.

Check the fit.  One suburban driver drove a full-sized SUV and loved it until they got it home and realized it was too high for her old garage.  Remodeling the garage would be the only answer! Try installing your child seats.  Size matters, especially in a vehicle.

Gauge the fuel economy. Many vehicles have a trip computer that will calculate fuel economy quickly.  Here's a tip: you can reset it before your test drive and when you're finished, check it and see what fuel economy you got.  It will be a smaller sampling than would be ideal, but it will give you an idea.

Take as much time as you can.  A lot of sellers will pressure you to restrict your test drive to 10-15 minutes.  Ideally, you'd like to have that vehicle for a week, but that's usually not possible. So try for something in between. Remember, this could be your vehicle for years to come.

Keep in mind that every vehicle will feel strange to you at first. Buying a vehicle is a little like getting married.  You want that marriage to be happy, and you want it to last, so take the time to get to know it as well as you can.

Steve & Stacy's Servicenter
130 Virginia Street W
Charleston, WV 25302
(304) 343-4611
http://www.steveandstacysservicenter.com

Get Where You're Going with Power Steering Service in Charleston

Today we're going to talk about power steering service in Charleston. If you took an informal poll around Charleston you'd probably find that most vehicle owners have never heard of power steering service. That's not surprising. Even though power steering is standard on every vehicle, most people in Charleston aren't aware that it needs periodic service.

If you're younger than a certain age, you've probably never driven a vehicle without power steering. To get an idea of the difference; if you've ever cut a board with a hand saw, you know it's a lot of work. Using a power saw is easy-peasy by comparison.

Without power steering, your arms have to do all the work to steer the wheels, and that's hard, especially around downtown Charleston. That's why old cars had such big steering wheels: to get enough leverage to steer.

Most vehicles in Charleston have a hydraulic power steering system. The serpentine belt from the engine powers a pump. The pump pressurizes the power steering fluid. This actuates a hydraulic cylinder that provides power to help steer.

Some vehicles in Charleston use an electric pump to pressurize the fluid rather than a belt driven pump. We're also seeing vehicles with electric motors providing the power assist, not using power steering fluid at all. We'll see a lot more electric systems as more hybrids and electric vehicles hit the market.

At least for now, the vast majority of power steering systems use power steering fluid that needs to be serviced. The fluid needs to be changed for a couple of reasons. For one, it attracts moisture. Water has different hydraulic qualities than power steering fluid, and that makes a difference in steering performance. Water is also corrosive and can damage power steering components. The fluid also just gets dirty and needs to be changed. Removing the old fluid and flushing out the system gets rid of dirt and deposits. The clean, fresh fluid lubricates and provides better corrosion protection.

So ask your Charleston service advisor at Steve & Stacy's Servicenter or check your owner's manual to see when power steering service is recommended. It'll extend the life of your power steering components.

Steve & Stacy's Servicenter
130 Virginia Street W
Charleston, WV 25302
(304) 343-4611
http://www.steveandstacysservicenter.com

The Byte Stuff (Your Vehicle's Computers)

Nobody has to tell you that computers are a part of so many things in our lives.  Smartphones, kitchen appliances, vacuum cleaners, televisions.  You name it—it has a computer in it.  And your vehicle is no exception.

The earliest cars relied on the technology of their time, and there was no such thing as a computer.  But now, it's not unusual for a vehicle to have as many as 150 computers in it.

They perform a variety of functions. An important one is diagnosing your vehicle's problems.  There are various sensors throughout modern vehicles that measure thousands of data points.  When something is not working correctly, they send a signal to another computer that stores that information. The data can be read by someone who has a special computer that plugs into a port in your car.  It displays certain codes that help technicians track down the culprit. 

But it's not just the diagnostics that are computerized.  Everything from your vehicle's fuel injection to anti-lock brakes is.  Convenience features such as power windows, rain-sensing windshield wipers, a wi-fi-hot spot, streaming video and navigation are all sophisticated computers.  Then there are the safety features; air bags, traction control, automatic emergency braking and a host of others are all dependent on computers.

It is important that those computers work correctly because they interface with many of the other computers on board.  To properly diagnose problems with those computers requires training and special equipment. Your service facility has invested considerable resources into both, and they are equipped to properly evaluate and repair and/or replace malfunctioning components. 

Some lament the days when backyard mechanics could pull out their tools and do their own repairs.  Those days are fast disappearing with the computerization of vehicles.  But look at the bright side.  Your vehicle does so much more, has so many more features and travels far more safely than those past generations drove.  And they're bound to get better and more sophisticated down the road.

Steve & Stacy's Servicenter
130 Virginia Street W
Charleston, WV 25302
(304) 343-4611
http://www.steveandstacysservicenter.com

Singing a Different Tune (Up) (Tune Ups)

Engines required a lot more maintenance in earlier times.  You'd have to have your spark plugs, wires, rotors, caps, distributor points, fuel and air filters changed periodically.  There were mechanical adjustments of a vehicle's timing, dwell, spark gap and idle mixture, too. Unless you like to tinker with old cars, a lot of those terms won't mean much to you. 

That service was called a "tune up" back then, and you can see why.  But now, computers have reduced the number of maintenance items, and a tune up is a whole lot different than it used to be.  In fact, in some vehicle service facilities, that term is also a thing of the past. 

A tune up of today would more accurately be called simply periodic maintenance. Now, most vehicles still have spark plugs and wires, fuel filters, air filters and PCV valves, and they should be inspected tested and/or replaced at regular intervals.  Your vehicle's manufacturer has made recommendations on how often that should be. But it depends on your driving habits. Do you regularly tow a trailer? Do you drive on dusty roads often? Are you driving mostly stop and go in the city?  Depending on your answers, to those maintenance intervals might have to be more frequent.

Your service advisor will likely remind you about those "must check" items such as spark plugs and wires, air filter and oxygen sensor.  And now that the old-fashioned tune ups don't require you to take your vehicle in for maintenance as often, you can get the same benefit from scheduled oil changes or tire rotations.  When your vehicle is in for those, a technician can keep an eye on your other systems (fuel, emissions, ignition) to make sure they are operating correctly.

One thing to remember.  When you take your vehicle in for regular service or a specific issue, don't ever hesitate to ask you service advisor to explain what's being done and why.  Hey, "In Sync" may have been a boy band of an earlier era, but it's always good for you and your service advisor to be "in sync" when it comes to what maintenance is good for your vehicle.

Steve & Stacy's Servicenter
130 Virginia Street W
Charleston, WV 25302
(304) 343-4611
http://www.steveandstacysservicenter.com

What to Do in Case of an Accident in Charleston

Screeching tires, crunching metal – it's an accident! If you've ever been in a car accident in Charleston, even a minor one, you know how upsetting it can be. It's hard to think straight and know what to do.

Let's review what Charleston drivers should do in case of an accident:

When an accident occurs, you should always stop. Leaving the scene of an accident in Charleston is considered a crime - even if it's not your fault. And hit and run penalties are fairly severe, possibly resulting in steep fines, loss of your WV driver's license or even jail time.

Your jurisdiction may require that you try to help someone who is injured by calling for help or performing first aid if you are able. Warn other motorists by putting out flares, using your flashers or lifting your hood. Call Charleston emergency services as soon as possible. Tell the operator if medical or fire help is needed.

You should always file a police report. It's tempting to skip this if everything seems to be ok. But without a police report, the other guy can say whatever he wants about the accident later, and you won't have an objective report to help defend yourself. Discuss the accident only with the police. Emotions are strong after an accident and we naturally want to talk about it – don't. Never admit fault or guilt to anyone including the Charleston police officer. Sometimes we may feel at fault, but in the eyes of the law, the other guy may be responsible.

Truthfully give the officer the facts: such as, "I was going 30 miles an hour," or, "I was going 55 kilometers per hour," not, "I wasn't speeding." Remember, anything you say to the officer or anyone else can be used against you. Also get the officer's name and ID number and ask where you can get a copy of the accident report.

Get the facts on the driver and owner of the other vehicle:

• Name
• Address
• Phone number
• Date of birth
• Driver's license number and expiration
• Insurance information

Also take down a description of the other vehicle, license plate and vehicle identification number (VIN). Most WV auto insurance companies don't record license plate numbers, so the VIN is the best way to track a vehicle in WV.

Ask witnesses, including passengers, to wait for the police. If they can't wait, ask for contact information and request that they write a brief description of what they saw. If someone refuses to leave their name, write down their license plate number so the police can track them down later if necessary. Always call your insurance agent or your insurance company. Call or see a physician if you think you may have been injured. For vehicle repairs, call Steve & Stacy's Servicenter at (304) 343-4611.

Contact Steve & Stacy's Servicenter to learn more about what to do in case of an auto accident.
You can find us at:

130 Virginia Street W
Charleston, WV 25302
(304) 343-4611
http://www.steveandstacysservicenter.com

Fears and Gears (Signs of Automatic Transmission Problems)

Automatic transmissions rule. The old days of shifting your own gears are a thing of the past for most drivers.  But automatic transmission trouble can be a big inconvenience for any driver if it comes at the wrong time in the wrong place.  Here are some signs to look out for that may mean you are having transmission issues.

When you are driving, your vehicle seems to slip in an out of gear without you touching anything.  That's what some call, not surprisingly, a "slipping transmission." 

When your vehicle shifts from one gear to the next, you hear a loud "clunk." Transmissions are supposed to be nearly silent when they shift, so that noise is telling you something is wrong. 

If you notice there's a puddle of some fluid under your vehicle, your transmission could be leaking fluid.  Try to figure out what color it is (try putting a piece of cardboard underneath to capture some of the fluid).  If it is red or brown, that's a sign it could be transmission fluid. Sometimes you may smell the transmission fluid, too; it has what some consider a "sweet" odor.

You may have a warning light that goes on when your transmission fluid is low (it could be a special transmission symbol or simply the Check Engine light).  That light could also mean the fluid is too hot or has low pressure.

If you shift your vehicle into D (for Drive) and it doesn't move or slowly engages after some delay, you may be seeing the start of a serious problem.

Of course, you don't want a malfunctioning transmission to strand you at some inopportune time. So if your vehicle is showing any of these signs, arrange a time for a technician to check it out.  Not only are broken transmissions an inconvenience, they can be a safety hazard, too. 

Steve & Stacy's Servicenter
130 Virginia Street W
Charleston, WV 25302
(304) 343-4611
http://www.steveandstacysservicenter.com