AUTONET TV

Charleston Alignment Service

Your car might have an alignment problem if: it drifts or pulls to one side, your steering wheel is off center, you have uneven tire wear or your car doesn't feel like it handles right. When all of a vehicle's wheels are lined up exactly with each other, your wheels are in alignment. Running into potholes around Charleston and smacking a curb or other object are great ways to knock your car out of alignment. Then, one or more of your wheels starts pulling in a slightly different direction and the problems begin.

There are several things involved in an alignment check at Steve & Stacy's Servicenter. First, there's an inspection of the steering and suspension systems - their components should be checked to see if anything's bent or broken. Then the tire condition needs to be inspected. From there, the vehicle is put on an alignment rack and an initial alignment reading is taken. If all four wheels are adjustable, they are lined up perfectly parallel with the vehicle's center line. If the back wheels aren't adjustable, a technician at Steve & Stacy's Servicenter can determine the direction they push and then align the front wheels to match.

Like most things, your manufacturer has suggested a mileage interval for having your alignment checked. But if you run into a curb, pothole or something else that's given you a big jolt, pay attention to whether your vehicle is pulling to one side when you drive. It's better to have your alignment checked before waiting to see if there is uneven tire tread wear - by then, the damage is done.

Getting your alignment checked at Steve & Stacy's Servicenter in Charleston when needed is a great way to extend the life of your tires and suspension parts. It also makes sure that your tires meet the road properly for maximum performance and safety.

Steve & Stacy's Servicenter
130 Virginia Street W
Charleston, WV 25302
(304) 343-4611
http://www.steveandstacysservicenter.com

Finding Vehicle Recall Information in Charleston, WV

No matter how well they're made, vehicles in Charleston, WV, will have design or manufacturing problems.

And when the government thinks a problem is really serious for people in Charleston, WV, they require the manufacturer to issue a recall notice and fix the vehicle  free of charge. The manufacturer then tries to contact everyone in WV who owns that type of vehicle to get the recall work done. Perhaps you have received a postcard notifying you of a recall. The government has links on its websites, or just visit AutoNetTV for links. There are many websites with free recall information and searches. There's CarFax, AutoByTel and the DMV.

Recalls are serious but not all that common. Sometimes there are fewer issues, and for these, manufacturers issue a Technical Service Bulletin, or TSB, that tells service centers like Steve & Stacy's Servicenter how to repair a frequent or difficult problem.

The pros get updated information through subscription plans, also available in consumer versions for a reasonable cost. So when recalls occur, get the work done, and keep you and yours safe.

Steve & Stacy's Servicenter
130 Virginia Street W
Charleston, WV 25302
(304) 343-4611
http://www.steveandstacysservicenter.com

The Maintenance Free Myth

Sometimes we hear people in Charleston say, "What's up with all this maintenance stuff? Modern cars just don't break down." While it is true that today's vehicles are extremely reliable, they are also becoming increasingly complicated and use more exotic materials than ever before. All that complexity demands higher tolerances for everything. For example, most Charleston drivers don't realize how high tech automotive fluids have become,  fluids such as engine oil, transmission fluid, coolant and brake fluid.

Did you know that a modern engine would not run for more than a few months using motor oil formulas from 30 years ago? Today's automotive fluids contain a much higher percentage of additives to protect your vehicle's components from premature wear and corrosion. Time and distances march on for all of our cars. Please don't think we're using scare tactics to get you to take care of your maintenance - but here are some personal stories we've heard to emphasize and show how important it is to get things done when they are due. Names are withheld to avoid embarrassment to those who should know better. Even though they should know better, it usually comes down to real life: time and money. But they are tales of a stitch in time saves nine.

The first comes from someone who bought a used pick-up truck for his son. The oil was clean and all the fluids were topped off. A short time later, the truck overheated on a highway in WV and shut down. The repair shop diagnosed the problem: the radiator pan was corroded and dumped the coolant. Even though the coolant level was correct, it was clear that the coolant had never been completely replaced - just topped off from time to time. While this kept the engine cool, all of the anti-corrosion additives had worn out; the coolant became acidic and ate through the radiator pan. The cost: hundreds of dollars and four days in the shop. This demonstrates the need to get your coolant exchanged on schedule.

Another story involves the true cost of skipping an annual inspection. This guy took his SUV in for the WV safety inspection to renew his registration. At the Charleston inspection station, he learned that the law had changed and that his newer rig only required an inspection every two years. He was very happy to save the money. The problem was, his rear brake pads were very worn. Two months later, it was bad enough that he could hear the grind - over the radio, DVD player and the kids. He took it in to get the bad news. Both of the rear brake rotors were damaged. The left one could be resurfaced. The right had to be replaced. So saving a little on his safety inspection turned into an extra $500 over what brake pad replacement would have been. Moral of the story for Charleston drivers: don't skip your annual inspections. The irony is that many Charleston service centers would have done a brake inspection for free.

Next: a teenage daughter and a curb. Daddy's little princess smacked a curb when she turned into a shopping center and popped the tire. The problem came when Dad didn't get an alignment. The impact was hard enough to ruin the tire - so it was enough wreck the alignment. But instead of an alignment after the first tire, Papa ended up buying a second tire a few months later - and then an alignment.

Situation: son and wife with cars from the same vehicle manufacturer with essentially the same engine. Our staffer checked the son's maintenance schedule and saw that it needed a timing belt replacement at 90,000 miles/145,000 km. He had it done - it cost several hundred dollars. His wife's car had about 60,000 miles/97,000 km, so it should be ok for a while. Right? Wrong. The problem was that the wife had the turbo charged version. Its belt was scheduled for replacement at 60,000 mi/97,000 km. At 63,000 mi./101,000 km, the belt snapped on the interstate. The valves all crashed down into the cylinders at high speed, the entire head was shredded and it had to be replaced. The cost: several thousand dollars. Does he wish he had checked the vehicle manufacturer’s maintenance schedule? You bet he does - every time he passes a big-screen TV.

The team at Steve & Stacy's Servicenter in Charleston recommends taking care of little things before they become big things. And when you take care of the little things, you can make your car run better.  Plus, it is more economical to operate in WV. Remember to save those maintenance records. It'll show potential buyers that you've taken care of your vehicle and it will help you get a better price. Or when you buy a used car, check those records. If there aren't any, assume that the maintenance hasn't been done and take it to Steve & Stacy's Servicenter in Charleston for an inspection. Take care of unperformed routine maintenance sooner rather than later.

Steve & Stacy's Servicenter
130 Virginia Street W
Charleston, WV 25302
(304) 343-4611
http://www.steveandstacysservicenter.com

What is a TSB? (Technical Service Bulletins)

If your vehicle had something in its design or production that the manufacturer had figured out had an unanticipated problem, you'd want to know about it. And you'd want it fixed. There is something that can help drivers with just such a scenario. It's called a Technical Service Bulletin, or TSB.

Here's what a TSB is. Vehicle design and manufacturing is a very complex process. Aftrer every vehicle is introduced, the more units there are on the road, the more likely weaknesses in parts or design will start to show up.

Automakers gather data on the issues and how best to fix them. Then they send out TSBs (usually in the first year of the new model) so technicians will know to look for those problems and what to do about them. There may be more than one cause of a problem with a vehicle so there may be more than one TSB for an issue.

A TSB can be issued for anything from failing water pumps to strange noises to smelly headliners. A TSB and a recall aren't the same thing. A recall is issued if there's a problem that could cause harm to people or if it creates illegal emissions. The manufacturer pays for a safety defect to be fixed, and the repair is usually performed at a dealership.

But when a Technical Service Bulletin is issued, it's because there's a pattern of some system not working the way it should. If a vehicle is under warranty and the problem can be diagnosed in a specific vehicle, the manufacturer will probably pay for the repair. But there may be limits. Take one case with certain models of a minivan. Some wheel bearings were failing prematurely, so the manufacturer extended the warranty on them to 5 years or 90,000 miles/145,000 km. After that, the owner bore the cost. In some cases, a manufacturer will reimburse owners for a repair already done at an independent service facility.

You may have a vehicle that is no longer covered by a warranty but a TSB has been issued for a certain problem. In that case, any service facility can perform the service. At Steve & Stacy's Servicenter, your service advisor will have access to TSBs that have been issued for your vehicle's year and model. They will help the technician diagnose it if your vehicle has the issue. The TSB will also have advice for the best repair procedure to get your vehicle working the way it should.

Steve & Stacy's Servicenter
130 Virginia Street W
Charleston, WV 25302
(304) 343-4611
http://www.steveandstacysservicenter.com