Customer Reviews

Awesome staff! They are so kind and helpful and went out of their way to help me out when I was in a pinch nearby.

Gina Marks

I am a repeat customer - went to get my oil changed and they reminded me that I was not yet time! I very much appreciate the honesty and looking out for me!

zach labin

I was on a road trip when my car started having a misfire issue. I brought it to Steve and Stacy’s and they were able to give me a tune-up that day. Thanks Steve and Stacy!

Sara Duncan

First time having my car worked on at this service center and honestly I’m pleased, the service was fast and the price for the ac repair was actually cheaper than I expected. Hopefully I won’t need any more repairs anytime soon but when I do I’ll definitely take my car back to this service center.

Jim Burdette

Honest, dependable and highly skilled. Hard traits to find these days. I could not recommend them more. No other shop will ever get our vehicles.

Colin Nelson

They always do quality work. I trust them. Always courteous.

Bailey beepboop

always very friendly

chris riggio

Transmission Services

Customer service was excellent. Friendly and courteous. I had my transmission hose and clamp detached Also needed a serpentine belt. The service was fast. I was kept informed of additional cost of repairs.

Diane Brown

A very professional auto repair shop with intelligent staff working there also. Great mechanics too!

Jerome Wooster

Electrical Services, near Charleston, WV

Excellent service, prompt and friendly people that are great to help stranded motorists. We were at Embassy Suites and the car battery died and wouldn't keep a charge. American towing thru AAA came and got it and took it to the shop. Tow truck driver was really helpful and nice. The car was fixed in just a few hours. Wonderful experience in a large city knowing no one. Can't say enough good things about the help we got. We highly recommend them. Keep up the great work!

Jana Peters

I wasn't happy with the last place I was using to service my Hyundai. I tried Steve & Stacy's and will be going back there from now on. They checked several things I requested at no charge, gave recommendations for when to get some things taken care of over the next year, and serviced my car quickly so I was only waiting a short time.

NJ Heim

The owner, Steve Basham, is a very experienced and knowledgeable ASE certified master technician. He runs a very good crew of skilled technicians who take great pride in their work. They fixed my cargo van quickly while keeping me informed and making sure the job was done right. I would recommend this business to anyone needing quality repairs or maintenance done to their vehicles.

Cody Creighton

We have taken our vehicle to Steve & Stacy's for years. They are trustworthy and honest. You don't find that very often anymore! Thank you for such good service!

Robin Hull

I went to that car repair place, and boy, it was like a maze of roarin' engine magicians! They spoke in a mysterious talk of lug nuts and sparkplugs, but I'll be ding-danged if they didn't get my jalopy purrin' like a caffeinated cat on a pogo stick. The head mechanic with a backwards baseball hat, done some serious alchemy under the hood, and now my car runs smoother than a buttered up slide in a rainbow factory. It was all kinda confuzzlin', but at the end of the day, I droved off with a grin wider than a hot dog at a wiener circus. five stars, thank you Steve n Stacy!!!

C C

Electrical Services

Twice now Steve and Stacy's has been able to isolate and repair electrical gremlins on my Colorado. They were able to find the problem when no one else could. Highly recommend.

Richard Boyd

Traveling from Indiana to Delaware and back...experienced car trouble on our way home..they went out of their way to help us get home..I am an "old school "repair guy and Steve is a 150% example of the way good honest auto repair is done although harder and harder to find..helped us out tremendously and much appreciate.

Chuck Moss

I have used Steve & Stacy Service Center many times over the years. They provide quality service and excellent pricing on a consistent basis. Have recommended them to many others.

Betty Adkins

Domestic Cars & Trucks

Great Staff, My Ford Edge unfortunately got a little injury and the guys here were great! I am grateful to have had the chance to work with them and Will soon have my Edge back in Working condition!

Ryan Kosek

I've been a customer of this business for years and am very pleased with their service.

Judy Hamilton

Inspections and Emissions

I am always pleasantly surprised by the service and care I receive from the professional people at Steve and Stacy's. My inspection was timely and inexpensive. Thanks for allowing me service.

Frances Buchanan

Very nice people. Joe always does us right and has wonderful prices

Kristin Young

Great people very professional and honest would give them 10 starts if I could

Patrick Adams

Good place to have work done.

Carol Mollohan

Brakes

They were wonderful after a rocky start. I had a stripped bolt connected to brakes (something like that) & he said it would be 16.00 to evaluate and could be 50.00+ to remove old and put on the new. They never came back w quote but charged me the 16 and took care of it. I appreciate it so much. I'll be back! Thanks!

Victoria Waybright

Fast service and they do great work

Kenneth Weese

Engine Maintenance

I am incredibly indebted to the hard-working staff here. Last night I hit debris in the highway which caused my car to blow a tire and begin leaking oil. When I arrived here early in the morning, they were very understanding and assured me they would strive to get me back on the road as soon as they could. Not to mention their ability to squeeze me in on what appears to be an already very busy day for them. I couldn't be more appreciative for such a wonderful group of people.

Jayden Behnken

First time I have used them they did a great job and wasn't very expensive.

James Mcdonald

After my car broke down moving with my cat from VA to OH, the tow-truck brought me here. I was stuck in Charleston with my cat on a rainy day, and this shop squeezed me in to diagnose why my car broke down so I could figure out my next steps. The people here were incredibly kind and answered all of my stupid questions. The pricing was totally fair and I was amazed at how fast they worked. On one of the worst days of my life, I was lucky that the tow-truck brought me to this location. I appreciated them so much that I'll probably send them a Christmas card this year.

Conner Blackwell

Great prices and very straight forward.

Mack Miles

Excellent place, fast service... Good people.

Mike Williams

Excellent! Friendly, helpful, knowledgeable, accommodating and all around best service center in the area! Would definitely go back and would have no hesitancy recommending.

Judy Price

I bring both of my cars here. The people are friendly, the cost for services is good, they have a shuttle to take me to work while my car is being worked on. Work done on my cars is always done correctly.

Center for Threat Preparendness

They have great customer service, are truthful with their assessments and also provide transportation while they have your car, to and from your home! I would recommend them to everyone!

MACEL COMPTON

They were superb I definitely plan on using them in the future.

Donna Edmondson

I had a tire repaired after it had a screw in it. It was repaired quickly and without problems. Recommended.

Bob Adkins

Nice friendly service

andy

I'm very happy with the service that I received. My car drives better than it has in a long time. The cost was reasonable and they fixed it quickly.

Lella Miller

Went for an inspection. Had to replace the windshield wipers and bulbs in the license plate lights. Very thorough inspection. Took awhile, but it gives one peace of mind knowing the vehicle they are driving is safe.

Bryson England

I was stranded in Charleston with car problems while I was traveling over the holidays. Steve and Stacy's was professional, patient and understanding, going out of the way to help me in what turned out to be a very complicated situation. Then only charged me a minimal amount for an assessment. As an out-of-towner, and given the time of year, they could have totally taken advantage of me. It's the mark of a great business if they provide impeccable service when they could easily get away with *not* doing so.

Elena Collins

A thorough job was done to determine the extent of damage to a catalytic converter.

David Schofield

Great people. Trustworthy, honest.

Blaine Mullins

Steve and Stacy's is the only place I will take my car now. They are honest and will give you an accurate assessment of your vehicle. They are very fair on their prices. Also they will transport you you home if need to be .

Macel Compton

The staff was very professional and helpful. The brake work done was exceptional and the car was ready when promised. We will definitely be using Steve and Stacy?s in the future.

Robert Woolwine

Had a flat in Interstate. Had previously used Steve and Stacy?s so brought it there. They were very helpful, got the tire plugged and had me back on the road in less than 30 minutes. Appreciate that they could work me in and get me on my way.

Michael Vincent

A day after Hurricane Ida hit my home in New Orleans, I threw stuff in my car, pointed it north, and drove. When I got to my sister's house in Charleston, I knew the car should get the normal going over it would have gotten before I left (if this had been a planned trip). Steve and Stacey's got me in the next day, changed the oil, topped fluids, and checked the tires. I was able to continue my drive confident that all was taken care of. Thanks!

Marjorie Ford Johnson

Best people in town, since moving to Charleston in 2016 they always have been caring, nice and honest. The do great work, have fair prices and help you on what they can to take you anywhere while your car gets fixed. I recommend Steve & Stacey's to everyone!

Sandra Wright

Well ill give it 5 stars based on techs customer service,and manners,middle aged guy at counter shouldn't be in customer service,he had no personality at all,but they were fast and got the job done

randy dover

Tire was low on air. Went to 5 different places to get air in my tire with no success. Luckily, and thank the Lord, they offer free air! They offered to put the air in for me, and I told them that was not a problem, I could put it in. They stated if I still had trouble let them know. The light did not go off and considering I live in the country and stopped by 5 places this morning trying to get air, I elected to have them go ahead and check. They pulled it in right away, checked and cleared for me! With no charge! Thank you so much for the help and peace of mind! And for offering free air! :)

Paige Peterson

Friendly service, close to work.

Timothy Koch

Pleasant group of professionals. Appreciate the drive to and from their place of business to your work/home( if close) while yours is being worked on. The driver (Larry maybe?) very pleasant. Have used them for many issues, and will again.

marie

Tires, near Charleston, WV

Timely. Dependable, less expensive than I thought. Perfect service over many years.

Frances Buchanan

They are very thorough and kind. They also charge a bit more than most tho

Paul WV

Great service 5

Google User

5. Highly recommended!!

Google User

Travelling through WV, my family and I struck some road debris damaging a tire beyond repair. We were able to make it to Steve and Stacy's on the spare and they were able to help us out with a replacement tire and requisite installation services quickly and professionally. I appreciate their ability to support us in a timely manner as we still had quite a drive ahead of us. I appreciate that their support allowed us to continue on our journey without further concern and that, first and foremost, I could get my family safely back home the same day with confidence.

Willem Botha

Friendly, helpful, and professional

George Jones

Wonderful service

Sheryl D

5 for great. service. Long time customer

Google User

Very satisfied with good friendly service.

Google User

Hit a curb and damaged my tire brought it in they smoothed out the rim and replaced the tire. Quick and easy and not too expensive. Couldn't of asked for better service thank you Joe and everyone there. You eased my nerves.

Marty Watts

Great service .

Larry Page

Great service .

Larry Page

Excellent service they listen to you they provide you clear and concise information and the work is on time and done correctly no need for follow-up after repairs are done

Google User

The service at Steve and Stacy's stands on integrity, honesty and great skill to get to the root of what is wrong with the vehicle. I trust their business with the safety of their work and work on my vehicle.

Lorraine J. Barton

I trust them. I know they'll take care of my car and won't charge me an outrageous amount of money for the repairs.

Jerome Sparks

Very nice...gave me the lowest price for the best parts for my car...and fast repair services.

Misty Patterson

Awesome service every time

Google User

They helped me out tremendously and was very nice

Richard Oshea

Saved Money
Car & Truck Care, near Charleston, WV

I had the Best experience with these guys yesterday!!!! saved me money $189, got me in quick and easy!!! super nice!!!! They made themselves my home shop and now I will recommend everyone to go to!!!! Thanks guys!!!

Cas Marie

Thorough inspection, timely service, shuttle to work, finished quickly. Reasonable rates.

Google User

They got me right in even though they were a mechanic short that day and the best part is that they showed me exactly what was wrong and charged me a lot less than other quoted repairs I received around the area.

Clayton Davis

Was in Charleston for a visit, needed an oil change and check out steering. Very satisfied, give you a 5, will cone see you again on my next drive from California. Have a happy holidays

Google User

We were in WV visiting and my wife's car wouldn't start. I had it towed to a dealership and they told me it was a fuel pump and sending unit that needed replaced. They said it would be $1350.00. I called Steve & Stacy's and asked them for a quote for repair. They promptly called back and said it would be $550. Needless to say I got it towed again and had them to complete the work. Communication was great and they did the work on time. Highly recommend this place!

Chris Knighton

Amazing service. My car wouldn't start. AAA jumped it, Steve and Stacy replaced the battery, did an oil change, reasonable pricing , drove me to my house and after realizing I left my cell phone in the car, drove it to me. Then picked me up again when car was done. Above and beyond.

Denise Giardina

I have been having cars serviced for several years with Steve & Stacy's & they are honest & get my car serviced quickly. I trust them with my car.

Google User

Knowledgeable and courteous service at reasonable prices. Take advantage of these qualities and help support local small businesses!

Google User

Very professional. Always on time and upfront on pricing.

Project X04

They were incredibly friendly, and they were able to take a look at my car on the same day I called them. When I (poorly) described the problem I was having, they understood what I was talking about, and they made sure I wasn't driving the car very far to get there. (My engine could have overheated. Thanks for looking out!) They even asked if I needed a ride when I dropped my car off. As a young woman who doesn't know much about cars, I'm mindful of the idea that some mechanics might try to charge me for services I don't really need. Steve & Stacy's didn't do that at all. I went in knowing I needed an oil change in addition to the leak I'd asked them to look at, and they didn't even try to sell one to me when it would have been legitimate. (I told them I already had plans for additional maintenance later on, so it's not like they just missed it.) In fact, my bill ended up being much lower than I expected (like less than $20), and I barely had to wait. Overall I can't recommend them enough!

Elizabeth Hartman

5. Absolutely

Google User

I get great service. Merry Christmas and Happy New Year!

Google User

Great service and quick turnaround.

Google User

Really appreciate the quality of work and the desire for the work!

Google User

They always provide great service.

Google User

Steve and Stacy is my go to guys, have always had great service there

Google User

Always friendly, courteous and efficient!!

Google User

5-GREAT! More cookies and snacks in the AM for good customers!!!!! : )

Google User

Having dealt with them for many years, I trust them to the hilt. No hesitation at all.

Google User

Best Car Service Ever! Not only are they great at servicing my vehicles, they are reasonably priced and they never charge for unnecessary work. They also provide a free shuttle to and from my work place so I don't have to find a ride. I recommend them highly to everyone that needs car service.

Keith Settle

They were very kind and helpful. I have taken two vehicles to them and each time the service was performed well and quick. They were honest with me about what was needed.

Alice Faucett

They have great customer service, are truthful with their assessments and also provide transportation while they have your car, to and from your home! I would recommend them to everyone!

MACEL COMPTON

I had an emergency engine problem on the interstate which prompted me to the nearest service repair center or Steve and Stacy's service. They helped me get a tow to there station, because I was traveling they worked me into the schedule and found a spark plug blown completely out of the engine. They not only were able to make the repair and had me on the road by the end of the day but they shuttled me around and the charge at the end of the day was extremely reasonable. They are trustworthy and very good people. I am very grateful and very very lucky to have found them. Very highly recommend.

George Lawhorn

Would highly recommend. Fair honest

John K

FIVE STARS

Google User

Good service . Rating of 5

Google User

5 always get good service

Google User

Great service, they are transparent about what work your car needs, and they don't try to throw in additional costs and fees. I always feel confident my car is in good hands. I would definitely recommend coming here to my friends and family.

Brady Campbell

I give you a FIVE!

Google User

5 million! We love you guys

Google User

Awesome place took care of me Have me in-and-out in no time don't know what I'd do without Them I will be coming here from here on out

Jason Craze

I currently live out of state about 15 hrs away and broke down due to my radiator. They had me in and out within 4 hrs and got me back on the road to continue my trip. Francis, specifically was the best of help and very professional and kind. If I lived in the area this where I would be taking my vehicle every time. Great service, great staff!

Zack Blansett

5 months or so after having work done here, I returned with my car cause I was told I needed the same work done by a different garage. Steve & Stacys checked my car out and showed me their work and answered all my concerns. Needless to say The other garage was wrong! Everyone here are professional and help in any way possible. I'll always bring my vehicles back!

Google User

Great place for auto repair! They are awesome and do not rip people off .. very pleasant to work with and they will come and get you and drop you off if needed... NICE service!

Patty Deluca

Steve and Stacy's diagnosed a problem with my Acura that even the dealership could not find. They provide great service at a reasonable price. I plan to use them for servicing both of my Acuras in the future.

Debra Graham

5-GREAT! More cookies and snacks in the AM for good customers!!!!! : )

Google User

Great service with qualified techs with reasonable pricing.

Google User

You folks are very helpful and the inspection was thorough, well done. If I need more car help I'll go to Steve and Stacy's.

Google User

FIVE= great!

Google User

Excellent! 10!

Google User

FIVE of course!

Google User

ABSOLUTELY GREAT

Google User

As always great service ...

Google User

Your folks are very helpful and the inspection was thorough and well done. I will repeat this every year. And if I need more car help in between inspections I will go to Steve and Stacy's.

Google User

Steve and Stacy's is great. Kind of ironic, since I wrecked my car. See you all tomorrow morning!

Google User

Definitely 5!

Google User

I've been taking my vehicles to Steve and Stacy's for 20 years. They have great customer service!

Leetta Webb

Really great people I had a problem with a part they installed and they took care of it. Great place to get your car worked on.

Google User

Great experience

jackie harper

Awesome service every time!

Google User

5 always. Merry Christmas

Google User

I cannot brag about this place enough! Truly a great place to get your car worked on! Honest mechanics who will not rip you off on price or parts! I highly recommend Steve & Stacy's for anything from an oil change to technical maintenance!

Chelsea G. Simmons

As always,. Great Job!

Julie Spiegler

I cannot brag about this place enough! Truly a great place to get your car worked on! Honest mechanics who will not rip you off on price or parts! I highly recommend Steve & Stacy's for anything from an oil change to technical maintenance!

Chelsea G. Simmons

Locally owned and operated. West side for decades. Honest, dependable, reasonable prices. Exceptional service.

Kay Homburg

Last year they replaced the battery on my F150. Recently the battery failed and was replaced at no cost to me.

Jerry Workman

They have great customer service, are truthful with their assessments and also provide transportation while they have your car, to and from your home! I would recommend them to everyone!

MACEL COMPTON

Very good garage to deal with.

Paul Denning

Straight shooters, no BS, professional.

Clifton I.

I love this place! My mother and I have been bringing our vehicles to them for the past ten years. We have presented them with some well worn cars (10 + years and 200,000+ miles) and they have performed miracles to keep them safely on the road. I know mechanics in the area that will do the work for less, but the quality of their work is well worth it. I feel much safer driving my vehicle knowing they did the work on it. Thank you guys.

Kimberly P.

I trust 'em. They know their stuff and are honest and fair. Info from one of their friendly employees saved me a bunch of time and money.

Tim B.

Joe took great care of us on very short notice! Thank you so much!

Robin Hull - South Charleston, WV

Thank you for the excellent service you have provided for my vehicles over the years. You went above and beyond customer service in my time of need & I did not want that to go unnoticed! While my vehicle was in your shop for extensive work, my precious Sheltie, Justin was in distress. Barry offered to pick us up & take us to the vet. Even though my Justin lost his fight that day, I will never forget your help! I realize how often most businesses receive complaints, seldom does anyone write a letter of appreciation. I want you to know how much I genuinely appreciate the outstanding service and compassion that was extended to me and my dying pet. You're all so king and courteous. Thank You!

Amy F.

Just reporting the good news about our 1997 white Camry. the ride has improved beyong all expectations! The noise level has dropped as well. Ted secured everything in the trunk, and the spare tire, which has now been properly bolted down. Nothing rattles around as we drive over bumps now. because of all that, plus the lowering of pressure in the tires, and with the addition of two new tires on the front end, I can ride comfortably again for long distances!Thank you so much for helping us solve our rough ride problem.

Ted & Evelyn

These cookies are to thank you for your wonderful service. We were in your shop on Monday, February 16th 2015. We were the folks in the white Ford Expedition. You took care of us so well. You were kind, understanding, and got the job done quickly, so we could be on our way that same day. The women in the truck were are family: sisters, daughters, and nieces. These cookies are our dad's recipe who was a baker from Logan, OH. They are our favorites and Dad always "Thanked" people by baking them. We wanted to continue Dad's "Thank You" tradition!

Jamie W.

i just wanted to tell you how much I appreciate the guys that work here. barry and the others at the front desk are always personable and very helpful. your mechanics are the greatest.They just fixed my truck after months and months of taking it to other places where no one could solve the problem. I really appreciate the shuttle service and the fair prices. I recommend your business to everyone. Thanks again!

Keith S.

Just a brief, but sincere reminder to let you know that I am grateful for the quality, honest service you provide me throughout the year! You're such a nice group of people!

Sandra V.

Just a note to thank you again for the services you provided to me & my mom. Thank you Steve, for all the extra time you put into EPA restrictions, emmissions warranty coverages, and much more,online information you provided us during my "service engine" light episode!! I respectand am grateful to you for your knowledge, experience, and honesty!Thank you again! It was appreciated!

Sandee V.

We had trouble with a car late Friday night and Steve and Stacy's was recommended to us. We had the car towed and left until Monday. This place did a great job diagnosing the problem and fixed the car in a timely manner at a very fair price. I needed to leave the car for a few days and they were happy to accommodate my needs. Overall great experience and positive results.

Anonymous

They have a clean and comfortable waiting area. Plus, they always repair my car quickly and for the best price in town!

Anonymous