Charleston, WV 25302 Customer Survey

Would highly recommend. Fair honest

John K, 09/26/2020
FIVE?

Google User, 09/21/2020
Good service . Rating of 5

Google User, 08/03/2020
5 always get good service

Google User, 07/27/2020
Great service, they are transparent about what work your car needs, and they don't try to throw in additional costs and fees. I always feel confident my car is in good hands. I would definitely recommend coming here to my friends and family.

Brady Campbell, 07/23/2020
I give you a FIVE!

Google User, 07/21/2020
5 million! We love you guys

Google User, 07/13/2020
Awesome place took care of me Have me in-and-out in no time don't know what I'd do without Them I will be coming here from here on out

Jason Craze, 07/11/2020
I currently live out of state about 15 hrs away and broke down due to my radiator. They had me in and out within 4 hrs and got me back on the road to continue my trip. Francis, specifically was the best of help and very professional and kind. If I lived in the area this where I would be taking my vehicle every time. Great service, great staff!

Zack Blansett, 07/03/2020
5 months or so after having work done here, I returned with my car cause I was told I needed the same work done by a different garage. Steve & Stacys checked my car out and showed me their work and answered all my concerns. Needless to say The other garage was wrong! Everyone here are professional and help in any way possible. I'll always bring my vehicles back!

Google User, 06/30/2020
Great place for auto repair! They are awesome and do not rip people off .. very pleasant to work with and they will come and get you and drop you off if needed... NICE service!

Patty Deluca, 06/26/2020
Steve and Stacy's diagnosed a problem with my Acura that even the dealership could not find. They provide great service at a reasonable price. I plan to use them for servicing both of my Acuras in the future.

Debra Graham, 06/23/2020
5-GREAT! More cookies and snacks in the AM for good customers!!!!! : )

Google User, 06/08/2020
Great service with qualified techs with reasonable pricing.

Google User, 03/19/2020
You folks are very helpful and the inspection was thorough, well done. If I need more car help I'll go to Steve and Stacy's.

Google User, 03/13/2020
FIVE= great!

Google User, 03/12/2020
Excellent! 10!

Google User, 03/05/2020
FIVE of course!

Google User, 02/27/2020
ABSOLUTELY GREAT

Google User, 02/20/2020
As always great service ...

Google User, 02/13/2020
Your folks are very helpful and the inspection was thorough and well done. I will repeat this every year. And if I need more car help in between inspections I will go to Steve and Stacy's.

Google User, 02/06/2020
Steve and Stacy's is great. Kind of ironic, since I wrecked my car. See you all tomorrow morning!

Google User, 01/30/2020
Definitely 5!

Google User, 01/23/2020
I've been taking my vehicles to Steve and Stacy's for 20 years. They have great customer service!

Leetta Webb, 01/17/2020
Really great people I had a problem with a part they installed and they took care of it. Great place to get your car worked on.

Google User, 01/16/2020
Great experience

jackie harper, 01/13/2020
Awesome service every time!

Google User, 01/02/2020
5 always. Merry Christmas

Google User, 12/27/2019
I cannot brag about this place enough! Truly a great place to get your car worked on! Honest mechanics who will not rip you off on price or parts! I highly recommend Steve & Stacy's for anything from an oil change to technical maintenance!

Chelsea G. Simmons, 12/24/2019
As always,. Great Job!

Julie Spiegler, 12/19/2019
I cannot brag about this place enough! Truly a great place to get your car worked on! Honest mechanics who will not rip you off on price or parts! I highly recommend Steve & Stacy's for anything from an oil change to technical maintenance!

Chelsea G. Simmons, 12/11/2019
Locally owned and operated. West side for decades. Honest, dependable, reasonable prices. Exceptional service.

Kay Homburg, 11/11/2019
Last year they replaced the battery on my F150. Recently the battery failed and was replaced at no cost to me.

Jerry Workman, 11/10/2019
They have great customer service, are truthful with their assessments and also provide transportation while they have your car, to and from your home! I would recommend them to everyone!

MACEL COMPTON, 10/19/2019
Very good garage to deal with.

Paul Denning, 10/23/2019
Straight shooters, no BS, professional.

Clifton I.
I love this place! My mother and I have been bringing our vehicles to them for the past ten years. We have presented them with some well worn cars (10 + years and 200,000+ miles) and they have performed miracles to keep them safely on the road. I know mechanics in the area that will do the work for less, but the quality of their work is well worth it. I feel much safer driving my vehicle knowing they did the work on it. Thank you guys.

Kimberly P.
I trust 'em. They know their stuff and are honest and fair. Info from one of their friendly employees saved me a bunch of time and money.

Tim B.
Joe took great care of us on very short notice! Thank you so much!

Robin Hull - South Charleston, WV
Thank you for the excellent service you have provided for my vehicles over the years. You went above and beyond customer service in my time of need & I did not want that to go unnoticed! While my vehicle was in your shop for extensive work, my precious Sheltie, Justin was in distress. Barry offered to pick us up & take us to the vet. Even though my Justin lost his fight that day, I will never forget your help! I realize how often most businesses receive complaints, seldom does anyone write a letter of appreciation. I want you to know how much I genuinely appreciate the outstanding service and compassion that was extended to me and my dying pet. You're all so king and courteous. Thank You!

Amy F.
Just reporting the good news about our 1997 white Camry. the ride has improved beyong all expectations! The noise level has dropped as well. Ted secured everything in the trunk, and the spare tire, which has now been properly bolted down. Nothing rattles around as we drive over bumps now. because of all that, plus the lowering of pressure in the tires, and with the addition of two new tires on the front end, I can ride comfortably again for long distances!Thank you so much for helping us solve our rough ride problem.

Ted & Evelyn
These cookies are to thank you for your wonderful service. We were in your shop on Monday, February 16th 2015. We were the folks in the white Ford Expedition. You took care of us so well. You were kind, understanding, and got the job done quickly, so we could be on our way that same day. The women in the truck were are family: sisters, daughters, and nieces. These cookies are our dad's recipe who was a baker from Logan, OH. They are our favorites and Dad always "Thanked" people by baking them. We wanted to continue Dad's "Thank You" tradition!

Jamie W.
i just wanted to tell you how much I appreciate the guys that work here. barry and the others at the front desk are always personable and very helpful. your mechanics are the greatest.They just fixed my truck after months and months of taking it to other places where no one could solve the problem. I really appreciate the shuttle service and the fair prices. I recommend your business to everyone. Thanks again!

Keith S.
Just a brief, but sincere reminder to let you know that I am grateful for the quality, honest service you provide me throughout the year! You're such a nice group of people!

Sandra V.
Just a note to thank you again for the services you provided to me & my mom. Thank you Steve, for all the extra time you put into EPA restrictions, emmissions warranty coverages, and much more,online information you provided us during my "service engine" light episode!! I respectand am grateful to you for your knowledge, experience, and honesty!Thank you again! It was appreciated!

Sandee V.
We had trouble with a car late Friday night and Steve and Stacy's was recommended to us. We had the car towed and left until Monday. This place did a great job diagnosing the problem and fixed the car in a timely manner at a very fair price. I needed to leave the car for a few days and they were happy to accommodate my needs. Overall great experience and positive results.

Anonymous
They have a clean and comfortable waiting area. Plus, they always repair my car quickly and for the best price in town!

Anonymous

	Strongly Agree	Agree	Disagree	Strongly Disagree	Not Applicable
Customer Service
I was greeted and waited on promptly
I was treated courteously.
The recommended service / maintenance was clearly explained to me.
Auto Repair / Service
The Service was completed to my satisfaction.
The service was completed in the estimated time.
I was pleased with the condition of the vehicle when it was returned to me.
Overall Opinion
My overall experience was a good one.
I would recommend you to family/friends/Associates.
I would do service with you again.

304-343-4611 | 130 Virginia Street W

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CUSTOMER SURVEY, Charleston, WV

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