Skip to main content

We'll treat you the way WE want to be treated!, Charleston

CONTACT US

What is a TSB? (Technical Service Bulletins)

Posted May 5, 2019 9:33 AM

If your vehicle had something in its design or production that the manufacturer had figured out had an unanticipated problem, you'd want to know about it. And you'd want it fixed. There is something that can help drivers with just such a scenario. It's called a Technical Service Bulletin, or TSB.

Here's what a TSB is. Vehicle design and manufacturing is a very complex process. Aftrer every vehicle is introduced, the more units there are on the road, the more likely weaknesses in parts or design will start to show up.

Automakers gather data on the issues and how best to fix them. Then they send out TSBs (usually in the first year of the new model) so technicians will know to look for those problems and what to do about them. There may be more than one cause of a problem with a vehicle so there may be more than one TSB for an issue.

A TSB can be issued for anything from failing water pumps to strange noises to smelly headliners. A TSB and a recall aren't the same thing. A recall is issued if there's a problem that could cause harm to people or if it creates illegal emissions. The manufacturer pays for a safety defect to be fixed, and the repair is usually performed at a dealership.

But when a Technical Service Bulletin is issued, it's because there's a pattern of some system not working the way it should. If a vehicle is under warranty and the problem can be diagnosed in a specific vehicle, the manufacturer will probably pay for the repair. But there may be limits. Take one case with certain models of a minivan. Some wheel bearings were failing prematurely, so the manufacturer extended the warranty on them to 5 years or 90,000 miles/145,000 km. After that, the owner bore the cost. In some cases, a manufacturer will reimburse owners for a repair already done at an independent service facility.

You may have a vehicle that is no longer covered by a warranty but a TSB has been issued for a certain problem. In that case, any service facility can perform the service. At Steve & Stacy's Servicenter, your service advisor will have access to TSBs that have been issued for your vehicle's year and model. They will help the technician diagnose it if your vehicle has the issue. The TSB will also have advice for the best repair procedure to get your vehicle working the way it should.

Steve & Stacy's Servicenter
130 Virginia Street W
Charleston, WV 25302
(304) 343-4611
http://www.steveandstacysservicenter.com



Search



Archive

April 2016 (16)
May 2016 (5)
June 2016 (4)
July 2016 (5)
August 2016 (4)
September 2016 (4)
October 2016 (5)
November 2016 (4)
December 2016 (4)
January 2017 (5)
February 2017 (4)
March 2017 (4)
April 2017 (3)
May 2017 (4)
June 2017 (5)
July 2017 (5)
August 2017 (3)
September 2017 (3)
October 2017 (5)
November 2017 (4)
December 2017 (3)
January 2018 (5)
February 2018 (4)
March 2018 (4)
April 2018 (5)
May 2018 (4)
June 2018 (4)
July 2018 (5)
August 2018 (4)
September 2018 (5)
October 2018 (4)
November 2018 (4)
December 2018 (5)
January 2019 (5)
February 2019 (4)
March 2019 (4)
April 2019 (4)
May 2019 (4)
June 2019 (5)
July 2019 (4)
August 2019 (4)
September 2019 (5)
October 2019 (4)
November 2019 (4)
December 2019 (5)
January 2020 (5)
February 2020 (4)
March 2020 (5)
April 2020 (4)
May 2020 (5)
June 2020 (4)
July 2020 (4)
August 2020 (5)
September 2020 (4)
October 2020 (4)
November 2020 (5)
December 2020 (4)
January 2021 (6)
February 2021 (4)
March 2021 (4)
April 2021 (4)
May 2021 (5)
June 2021 (4)
July 2021 (4)
August 2021 (5)
September 2021 (4)
October 2021 (5)
November 2021 (4)
December 2021 (4)
January 2022 (6)
February 2022 (4)
March 2022 (4)
April 2022 (4)
May 2022 (5)
June 2022 (4)
July 2022 (5)
August 2022 (4)
September 2022 (4)
October 2022 (5)
November 2022 (4)
December 2022 (4)
January 2023 (5)
February 2023 (4)
March 2023 (4)
April 2023 (5)
May 2023 (4)
June 2023 (4)
July 2023 (5)
August 2023 (4)
September 2023 (4)
October 2023 (5)
November 2023 (4)
December 2023 (5)
January 2024 (5)
February 2024 (4)
March 2024 (4)

Categories

Air Conditioning (12)Alignment (13)Alternator (5)Auto Safety (5)Automotive News (6)Battery (11)Brake Service (1)Brakes (16)Cabin Air Filter (5)Check Engine Light (4)Cooling System (13)Dashboard (3)Diagnostics (3)Diesel Maintenance (1)Differential Service (3)Drive Train (8)Emergency Items (1)Engine Air Filter (2)Exhaust (9)Fluids (13)Fuel Economy (6)Fuel Saving Tip: Slow Down (2)Fuel System (40)Headlamps (3)Inspection (6)Keys to a long lasting vehicle (4)Maintenance (45)Monitoring System (3)Oil Change (7)Older Vehicles (3)Parts (5)Safety (5)Serpentine Belt (5)Service Intervals (7)Service Standards (10)Shocks & Struts (6)Spark Plugs (1)Steering (9)Suspension (3)Timing Belt (5)Tire Rotation and Balancing (1)Tires (8)Tires and Wheels (29)TPMS (1)Transfer Case Service (1)Transmission (9)Trip Inspection (2)Warranty (1)Water Pump (1)What Customers Should Know (52)Wheel Bearings (1)Windshield Wipers (6)Winter Prep (2)Winter Tires (1)

Partners

ACDelco
CARQUEST
IDENTIFIX
IATN (International Automotive Technicians' Network)
NAPA
AAA Approved Auto Repair
ASE Master Technician
BBB (Better Business Bureau)
mahle
ELEMENT
ARI
TECH-NET Professional Auto Service - Trans
Equipment and Engine Training Council
Car Care Aware

What our clients are saying about us

We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!

always very friendly quotes-image
, 03/27/2024
reviewicon
Customer service was excellent. Friendly and courteous. I had my transmission hose and clamp detached Also needed a serpentine belt. The service was fast. I was kept informed of additional cost of repairs.quotes-image
, 03/01/2024