AUTONET TV

Steve & Stacy's Servicenter Advice on Buying New Tires

Today's tires and wheels offer a lot of options for every Charleston driver's style, habits and driving conditions.

Tires are designed for high-performance in winter or summer and even come in a long-wearing variety for all WV seasons.

Charleston off-roaders should be excited about the options available to them as well. The tread on off-road tires is designed to handle the wear from bumps and rocks. The tires' high profile protects rims from damage.

But what if you own an SUV but aren't interested in off-roading around WV? You can change out those high-profile beasts for a lower, wider look if it suits your style.

Steve & Stacy's Servicenter tire professionals can offer great auto advice on how to choose tires that match your needs and style.

If you just need to purchase new tires, a tire professional at Steve & Stacy's Servicenter can also help you select the tires that are best for your driving needs and habits. The right tires will protect you and your vehicle on the road.

So personalize your vehicle, but don't forget that good car care will keep that sassy ride on the road in Charleston a lot longer.

Steve & Stacy's Servicenter
130 Virginia Street W
Charleston, WV 25302
(304) 343-4611
http://www.steveandstacysservicenter.com

Your Well Trained Technician at Steve & Stacy's Servicenter

When your vehicle has a problem or just needs some routine service, you might get a little nervous. Your vehicle's so important to your life in Charleston, you need to get back on the road as soon as possible – with the problem fixed right the first time.

If you've ever checked into some of the technician training Steve & Stacy's Servicenter professionals receive, you may be surprised at how much specialized knowledge and skill goes into diagnosing and repairing a modern car. For example: Today there are four cylinder engines that generate more power than the 1980s-era V-8's. I mean a new V-6 Toyota Camry could beat Sonny Crocket's Ferrari in a race to 60 mph/100 kph.

Our engines are more and more powerful and at the same time their fuel economy keeps inching up – even with steep Charleston gas prices. They are also amazingly reliable: Kudos to the automotive engineers. But the advances come at the price of simplicity. The modern vehicles driven around WV are so much more complex from a mechanical standpoint that it makes your head spin – not to mention the electronics.

Some vehicles have several networked computers controlling most of the engine functions and many other vehicle operations as well. Charleston motorists take all of this sophistication for granted, but somebody has to fix it when it breaks. It's a real challenge for Steve & Stacy's Servicenter in Charleston technicians to keep up, but we work hard to stay ahead of the technology. It requires a high level of commitment on the part of the technicians and the Charleston service centers as well.

Steve & Stacy's Servicenter technicians receive training through a combination of formal classroom training, training provided at Steve & Stacy's Servicenter by parts and equipment manufacturers, online courses and home study courses.

In addition to the expensive training, there's the financial commitment for Steve & Stacy's Servicenter to purchase the diagnostic and repair tools.

There are many independent certifications held by the pros at Steve & Stacy's Servicenter. The ability to repair your vehicle requires a strong combination of training and resources. No one can know everything, so Charleston auto service centers subscribe to data services, technical libraries and even online communities that can help them when they run into a difficult problem.

It's like those medical diagnosis shows on TV. Here are the symptoms – what's the diagnosis and treatment? Diagnosis is every bit as much an art as a science. At Steve & Stacy's Servicenter, we want everything to be simple, straightforward and inexpensive – but sometimes it just isn't.

The next time you bring us your vehicle, don't worry. You're in good hands at Steve & Stacy's Servicenter.

Steve & Stacy's Servicenter
130 Virginia Street W
Charleston, WV 25302
(304) 343-4611
http://www.steveandstacysservicenter.com

A Non-Starter (Alternator Problems in Cold Weather)

As the temperatures dip, we all know there could be problems starting our vehicles. After all, batteries can grow old and not hold a charge as well as when they were newer. Or starters can go bad.  But there's one more component to keep an especially sharp eye on during winter: your alternator.

The alternator is sort of like a small generator. It sends power out to various parts in your vehicle that need electricity.  That includes the battery, which needs charging to keep its power topped off.  The alternator creates electricity by taking mechanical energy from the engine and turning it into electricity.  It is connected to the engine by belts and pulleys. 

In cold weather, the material the belt is made from is less flexible than it is in warm weather.  That means it may not be turning the pulleys as effectively since it doesn't have the same grip. Also, when it's colder, lubricants, including the engine oil, are a little stiffer and parts just don't move like they do when the weather's warmer.  With that extra strain, sometimes it takes the alternator longer to recharge the battery. That, in turn, may leave the battery a little less power to start the engine when it's cold.

You may have a warning light on your instrument panel that looks like a battery.  If it lights up or if you notice your headlights flickering or not shining quite as brightly as they usually do, it could mean a weak alternator. But it also could be an aging battery, corroded battery terminals, a loose belt or another charging system part. Yes, it's complicated. 

Pinpointing the cause involves testing the battery and charging system with diagnostic equipment.  If it does turn out to be an alternator, there are options besides replacing it with a brand new, original equipment part.  Ask your service advisor for recommendations. Obviously, you want your vehicle to start reliably, especially in cold weather.  Take care of your charging system and it will take care of you.

Steve & Stacy's Servicenter
130 Virginia Street W
Charleston, WV 25302
(304) 343-4611
http://www.steveandstacysservicenter.com

When "Oh, no!" Turns Into, "All right!"

Things we don't expect happen to our vehicles. And let's face, no one really wants to spend money on an unexpected repair. But if you are putting off going to your vehicle repair facility because you're dreading bad news, you might just be putting off some good news.

There was one minivan driver who'd had the same van for years and never had a problem with the power sliding doors.  Then one day, the electrical switches in the door pillars stopped working.  The key fob would still open them, but the door switches wouldn't do a thing.

Of course, the van driver feared the worst: an electrical problem, a major computer failure, mice chewing up the wires.  So, he put off going into the repair facility for a couple of months.  One day, it was time for his regular oil change and the service advisor asked him if there was anything else going on with the van.  The owner mentioned the door problem but said he didn't want to spend a fortune on it.

He waited for his van, and it wasn't long before the service advisor came out with good news. The doors weren't working because a switch on the overhead console had been turned off.  (It was a safety feature to allow parents to disable them.) The owner had accidentally switched it when he was unloading the van.  It was the first thing the technician had checked. Flip the switch back and all was working as usual.

Another example? A mother was driving a minivan with her two kids inside on a hot day when she felt the front end shaking violently as she drove down the road. Fearing something major had broken in the van (and fearing for the safety of her kids), she pulled into a fast-food restaurant parking lot and started to look underneath to see if it was anything obvious she could see.

She couldn't see any broken parts, but she also didn't feel safe getting back in the van with her kids.  So, she called her local service facility and asked if they could send someone to look at it.  When the technician arrived, he took it for a test drive on the same road on which she'd described having the trouble.  Then he put her van up on the lift.  His conclusion?  Nothing was wrong with her van.  It was the street she was driving on.  Crews repairing it had left the surface full of potholes, and that was causing her rough ride.

Ultimately, what these two drivers feared would be an expensive trip to the shop resulted in each driver getting different news than they had expected.  One learned something new about his vehicle.  The other?  Well, the technician saw that her tires were badly worn and convinced her to get them replaced, perhaps preventing an accident and giving peace of mind for a mom with two kids.

Regular Schedule or Severe Service Schedule at Steve & Stacy's Servicenter?

Today's Steve & Stacy's Servicenter article focuses on severe service maintenance. Many Charleston drivers are not aware of them and yet there are also very vocal advocates in WV who think that severe service schedules apply to everyone. Somewhere between a complete lack of awareness and the dire blanket statements lies a reasonable approach to severe service maintenance at Steve & Stacy's Servicenter.

To back up a little, vehicle owner's manuals have schedules for preventive maintenance: things like oil changes, transmission service and so on. They say you should change your oil after a certain distanced traveled or after so many months. Charleston drivers understand this very well. What they may not know is that there are actually two service schedules: the regular schedule and the severe service schedule. The mileage and time intervals are lower on the severe service schedule.

Now when you hear 'severe service,' you may think it doesn't apply to you because you don't feel your driving conditions are severe or extreme – it's just normal everyday driving in the Charleston area. So let's list some of the conditions that classify as severe so that you can make the judgment on your own driving.

Before we start the list, here's a point of contrast that definitely is not severe driving. Driving down your nearest WV interstate at the highway speed limit on a 75 degree F/24 degree C day loaded only with your passengers. This is an easy trip for your vehicle: your engine is loafing along at low RPMs, no heavy loads to pull and moderate Charleston temperatures. Now let's look at some severe service driving conditions.

Most trips around Charleston are less than four miles/six and a half kilometers. When your vehicle engine cools down, moisture condenses in the engine. This water in the oil doesn't get a chance to evaporate on short trips because the oil doesn't get hot enough. A lot of short trips in your vehicle means a lot of water build up. And water in the oil leads to the creation of sludge which can damage the engine. Changing the oil more frequently keeps sludge from building up. By contrast, highway driving warms the engine up and gets the water burned off.

Here's another example. Most trips around Charleston are less than 10 miles/16 km and outside temperatures are below freezing. This is the same reasoning, but in very cold WV weather it takes even longer for the oil to get hot enough to evaporate the water, hence 10  miles/16 km as opposed to 4 miles/6.4 km.

Next, you drive in very hot WV weather. The hotter it is outside, the more cooling the engine, transmission, brake fluid and so on becomes. The environment in which the fluids reside is more hostile, and the fluids simply break down faster. Therefore, the lower change interval.

Another: driving at low speed most of the time. Every vehicle engine has what's called its power band. This is a range of RPMs in which it's most efficient. Low speed driving doesn't keep the engine in its power band so it's working harder. This is one of the reasons that ratings are worse in downtown than on the highway.

Stop and go driving in Charleston is another severe service condition. You're always accelerating, which works the vehicle engine and transmission harder. Then you're stopping, which works the brake fluid harder, causing it to get very hot. Highway driving, on the other hand, requires far less horsepower to maintain its speed than getting a stationary vehicle from a stop light up to 25 mph/40 kph. A lot of this and you'll need to follow the severe service schedule.

Also on the list is operating your vehicle in dusty, polluted or muddy conditions. Obviously, your engine air filter and cabin air will get dirty faster and need to be changed more frequently as will your breather element. Some of this dust and dirt will make its way into your fluids. They will simple get dirty faster and won't protect the components as well as fresh fluids.

Finally, you're driving under severe conditions in Charleston when you tow a trailer, regularly carry heavy loads or carry a car-top carrier. This is pretty obvious. You'll spend more time in lower gears so the engine and transmission work much harder and create more heat. Brakes will be more stressed stopping the heavier loads.

Sounds like most of us in Charleston operate under severe driving conditions at least some of the time. How can Charleston drivers know which schedule to follow?

Think of it as a spectrum with "always driving under severe conditions" on one end and "never driving under severe conditions" on the other end. Some will be at one extreme or the other, but most of us will fall somewhere in between.

Carefully think about your driving conditions and decide if you should do your preventive maintenance closer to the severe service recommendation or the regular recommendation. Of course, your Steve & Stacy's Servicenter service advisor can help you with your decision.

Steve & Stacy's Servicenter
130 Virginia Street W
Charleston, WV 25302
(304) 343-4611
http://www.steveandstacysservicenter.com

A New Battery in Charleston

Hello Charleston drivers, let's talk about batteries. Car batteries are just like any rechargeable battery. They will eventually wear out and die. If you are shopping for a new battery in Charleston, here's some auto advice to help you.

There are two measurements to consider when purchasing a new battery: cold cranking amps and reserve capacity. The power required to start a cold engine is measured in cold cranking amps. The number you need is determined by what kind of vehicle you drive and where you live. In general, higher-cylinder engines require more cold cranking amps than lower-cylinder engines. In other words, an eight-cylinder engine needs more cold cranking amps than a six-cylinder one. Also, diesel engines require more cold cranking amps than gasoline engines.

The weather where you live in WV also determines the number of cold cranking amps you need. The colder the vehicle engine, the more power it takes to get it started. Also, cold WV weather reduces the electrical efficiency of the battery, which reduces the amount of energy available in the battery to start the engine. Thus, in freezing temperatures, you need more power to start an engine, but you have less power available to get it started.

Your friendly and knowledgeable service advisor at Steve & Stacy's Servicenter in Charleston can help you choose an appropriate battery for your vehicle and your lifestyle. If you need extra power owing to cold weather or a need for more reserve capacity, you may want to choose a heavy-duty battery. Just make sure it fits into your vehicle. An oversized battery may give you the power you need, but it's a serious safety hazard if the terminals come into contact with other parts of the vehicle.

Keep in mind that preventive maintenance performed at Steve & Stacy's Servicenter and good vehicle care can extend the life of your battery. Judicious use of electric gadgets and good driving habits are wise and can help you get the most out of your battery.

Steve & Stacy's Servicenter
130 Virginia Street W
Charleston, WV 25302
(304) 343-4611
http://www.steveandstacysservicenter.com