AUTONET TV

Slippery When Wet (Driving on Wet Leaves)

When the leaves fall, you might take a sightseeing trip to see them at peak color.  Or you may simply live in a spot where there are a lot of trees.  When those leaves get wet, you'd be surprised to learn just how slippery they can be. 

We all know ice is slippery to drive on.  What causes tires to slip on ice is a thin layer of water that comes between the road and your tires.  Wet leaves can have the same effect.  The surfaces of leaves are super slick when they're dry, even worse when you add a little moisture.  There's one other thing about leaves.  They are smaller than each tire's footprint, so your tread grips the pavement with uneven traction.

One study showed that your stopping distance can more than double on a surface covered with wet leaves when compared to that same road when it's dry.  Double! That can spell trouble.  So if you find yourself heading into an area with wet leaves on the road, slow down before you get into a jam.  If you do start skidding, use the same driving techniques as you would on ice.  Let off the accelerator, resist jamming on the brakes and steer into the skid.  Again, speed can get you into trouble fast on a slippery surface.

One thing that can help is having tires that are appropriate for the way you drive and the places you travel.  Your service advisor can offer suggestions for tires that are right for you.  Have a technician examine your tread depth and the condition of your tires' rubber.  Sun can break down rubber over time, and age can cause tires to fail, even if their tread seems to be deep enough. 

Your tire is the point of traction between your vehicle and the road.  Uncontrolled skids spell trouble and danger.  Slow down when you see wet leaves on the road.  They can make traction disappear before you know it.

Steve & Stacy's Servicenter
130 Virginia Street W
Charleston, WV 25302
(304) 343-4611
http://www.steveandstacysservicenter.com

Sounds Like a Hot Rod (Noisy Exhaust System)

Driving along, your exhaust system's rumbling so loud that people turn and stare at you pass by.  You're wondering when the police are going to pull you over for illegal noise.

Your mind immediately thinks, aha! A broken muffler. 

Well, your exhaust system is composed of many more parts than just a muffler. 

Your engine makes power because of thousands of tiny explosions from detonating fuel.  Those explosions make a racket, so engineers came up with a system that acoustically dampens that sound in addition to getting rid of harmful exhaust.

In the engine is the exhaust manifold that looks like several pipes that join up into one pipe.  It directs exhaust to the catalytic converter. The catalytic converter converts harmful gases into less harmful gases using certain chemical reactions.  Then comes the muffler that has baffles inside to quiet the sounds of your engine noise.  Finally: the tailpipe.

All of those pipes and parts are joined together by clamps and held up by brackets, and they ride over some pretty bumpy roads.  They are also exposed to the elements, like salt, water, rocks and grit.  Chances are that one of those clamps or brackets has been weakened by corrosion.  When you hit a bump, bingo! The crack widens into a gap and there's a spot for the engine noise to come roaring out instead of being directed into the muffler's quieting chambers.

You might be surprised to know that the exhaust system can rust from inside out.  How? Moisture is one component of exhaust, and moisture on the inside can do the same kind of damage as moisture from the outside. 

It's a good idea to have your exhaust system looked at regularly by a technician.  He or she can evaluate the condition of the metal and recommend when it might be time to replace parts before they break.

Then you'll have a decision to make.  Newer exhaust systems are made out of stainless steel that is much less prone to corrosion issues.  Others are made of aluminized steel that also fights rust.  You've probably already guessed that they can cost more, but the extra price up front may give you an exhaust system that will last much longer. 

Sure, with a repaired exhaust system, you won't have quite the head-turning vehicle you once had.  You'll just have to live with all the quiet.

Steve & Stacy's Servicenter
130 Virginia Street W
Charleston, WV 25302
(304) 343-4611
http://www.steveandstacysservicenter.com

Why People in Charleston Hesitate to Get Their Vehicle Serviced

A recent report stated that over 80 percent of the vehicles on our Charleston, WV, roads have one or more service or repair that's needed but hasn't been taken care of. Now that's a lot of undone service. That translates into something over 160 million vehicles in North America alone. Some of the neglected items are minor. Others are serious safety concerns.

There are several reasons we hesitate to take care of recommended services, especially services that our Charleston automotive advisor recommends when we're in for something else, like an oil change.

The first issue boils down to comfort with car care. We don't always feel we know enough to make good decisions. Some of that can be attributed to the fact that vehicles are so reliable these days. They almost become an appliance. Of course you love your vehicle, but if you don't have to worry about it breaking down all the time, you're not forced to think as much about preventive maintenance.

Perhaps your dad knew a lot about cars and always made sure they were taken care of. He was very comfortable dealing with his local Charleston service center. People who don't know as much about cars hesitate to ask questions because they don't want to look ignorant.

It's human nature. But there's so much to know in this world, and we can't all be experts in everything. So we specialize. It's very important to ask questions of any specialist, whether it's your doctor, financial advisor or your automotive technician in Charleston, WV.

Your service advisor at Steve & Stacy's Servicenter wants to answer your questions. We want you to understand the recommendation and why it needs to be done.

That brings us to the next issue; people say that they don't always know if they really need the service or if they are just being sold something.

At the heart, it speaks to trust. Do you trust your Charleston service center and your service advisor? Trust has to be earned, and that takes time and experience. But you can shortcut the process when you realize that most of the recommendations are based on manufacturer's maintenance schedules.

In other words, "You don't have to trust me, you can trust your owner's manual."

Your Charleston service center has computer databases that contain the manufacturer's recommendations for almost all vehicles, so they don't need to rummage through your glove box to look for your owner's manual to know what to do.

Basically, the engineers who designed the car say, "Here's when you need to have it serviced." That's who makes the recommendation, not the technician. He's just reminding you.

Now you do need to trust your Charleston technician's experience and judgment from time to time. When he inspects your vehicle, he may find problems or concerns. He will explain things so that you can prioritize the concerns and make a good decision about whether or not to have something done.

That brings us to the third issue; money. Often the concern is about spending the money to take care of a recommended service. Our money has many places it needs to go. And we have another list of places we want it to go. Auto maintenance isn't usually on either of those lists.

Look, everyone who works at Steve & Stacy's Servicenter has a family budget, too. They can relate. Maybe a little look behind the scenes would be helpful.

Service centers like Steve & Stacy's Servicenter invest heavily in training, diagnostic equipment and tools so that they can make repairs and perform services as efficiently as possible. And like any other business, they have labor costs, insurance, rent, utilities, shop and office supplies, taxes and so on.

We work hard to make sure that we diagnose the problem correctly and fix it right the first time. That's the only way we can maintain our reputation and remain in business. If we're not satisfying our customers and providing a good value, you won't come back and the service center won't be around for long.

When there is a real budget concern, your Steve & Stacy's Servicenter service advisor can help you prioritize the work that needs to be done and come up with a plan for taking care of it that works within your budget.

Let's say you have a serious problem with your brakes. That's a safety concern, so a technician can't ethically say, well, let's put that off for a couple of months. What they can do is take care of the brakes now and address the cabin air filter or transmission service next month.

Ask us for more details.

Steve & Stacy's Servicenter
130 Virginia Street W
Charleston, WV 25302
(304) 343-4611
http://www.steveandstacysservicenter.com

Straight and True in Charleston: Wheel Alignment

Most Charleston folks worry about running out of gas or having a breakdown on the side of the road. That is why we practice preventive maintenance on our vehicles — that and to keep our repair bills down. But one important part of preventive maintenance that may get overlooked by drivers in Charleston is a periodic alignment inspection.

Poor alignment causes tires to wear rapidly, unevenly or both. This means they will have to be replaced early, and new tires are more expensive than an alignment check in Charleston. Bad alignment can also cause damage to suspension and steering systems, which can be expensive to repair in Charleston.

Tire wear on misaligned wheels can also lead to blowouts, which are dangerous, can lead to serious accidents and can seriously damage your vehicle. Also, poor alignment itself can be the cause of an accident since the vehicle may not steer properly.

One or more wheels on your vehicle can be knocked out of alignment by running over a curb or a pothole on a bumpy Charleston street. An accident —  even a minor one — that involves a wheel on your car can lead to misalignment. The small bumps and bangs of everyday driving can also gradually put your wheels out of alignment.

If you have had wheel damage to your vehicle, or if you suspect that your wheels are out of alignment, you should get your alignment checked NOW. Any service center will give you that piece of auto advice. But good vehicle care suggests that you also get your alignment inspected on a regular basis. At Steve & Stacy's Servicenter in Charleston, we can take care of that for you.

Your owner's manual or Steve & Stacy's Servicenter can give you a suggestion on how often your alignment should be checked. If it doesn't, then once a year is a good rule of thumb. However, if you drive a lot — and especially if you drive on rough surfaces a lot — then you may want to consider alignment more often. Ask the pros at Steve & Stacy's Servicenter for a recommendation.

If your vehicle is out of alignment, one or more of the wheels is not tracking correctly and will “pull” against the others. Thus, one sign of poor alignment is that your vehicle pulls to one side when you drive around Charleston. Also, if you are driving a straight path and your steering wheel is off-center, that usually indicates an alignment problem.

Charleston drivers should also check the wear on their tires. If they seem to be wearing out too quickly, or if you notice that a tire is wearing on one side more than the other, you should get your alignment checked.

When you get an alignment inspection, your vehicle will be put on a rack and all the parts of the steering and suspension systems will be inspected for wear or damage. The alignment of the tires will be charted and compared to the original factory settings. If no repairs are needed on the steering or suspension systems, the wheels will then be adjusted to bring them back into alignment.

This may seem like a lot of bother for drivers, but it's a lot less trouble than a blowout or an accident. The old adage is good auto advice for all Charleston residents: an ounce of prevention is worth a pound of cure.

So keep on driving, and keep all four tires on the road.

Steve & Stacy's Servicenter
130 Virginia Street W
Charleston, WV 25302
(304) 343-4611
http://www.steveandstacysservicenter.com