AUTONET TV

Time for Differential Service at Steve & Stacy's Servicenter?

Hello Charleston - let's talk differentials. If you have a rear-wheel drive vehicle, your differential is on the back axle. With front-wheel drive cars, the differential is up front. All-wheel drive and 4-wheel drive vehicles have three differentials - front, rear and in the middle. So you see, you've got a differential (or two or three) and it needs service now and then.

What does your vehicle differential do? Well, it compensates for the differences in speed between your outer and inner wheels in a turn. Using the dimensions of a typical car, let's compare the distance the wheels travel from the start of a turn through to the completion of the turn.

The inside wheel travels about 12.6 feet/3.8 meters. How much farther does the outside wheel travel? About 18.8 feet/5.7 meters – over 6 feet/1.9 meters more. This means the outer tire has to rotate 9 times in the same amount of time that the inner tire has to rotate only 6 times - so the outer tire has to spin faster in order to keep up. The differential makes this possible.

The gears in the differential are cooled and lubricated by differential fluid. It's this fluid that needs to be serviced. Small bits of the gears break off and are suspended in the differential fluid. The dirtier the fluid, the faster the gears wear.

So your Steve & Stacy's Servicenter technician drains the old fluid out and replaces it with fresh fluid. Some differentials also need a special additive that is put in at this time.

So when should you have your vehicle differential serviced? Intervals vary from vehicle to vehicle – and may be as short as 15,000 miles/24,000 km – so check your vehicle owner's manual or ask us at Steve & Stacy's Servicenter. If you frequently drive with heavy loads, tow a trailer or drive in hot WV conditions, you may need to change differential fluid more often. Servicing your differential on schedule at Steve & Stacy's Servicenter can save a pricey replacement down the road.

Give us a call.

Steve & Stacy's Servicenter
130 Virginia Street W
Charleston, WV 25302
(304) 343-4611
http://www.steveandstacysservicenter.com

Ethics of Automotive Repair in Charleston

We're going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the Charleston automotive service and repair industry hasn't been given a pass either.

Unfortunately, every profession in Charleston has some bad actors that hurt the reputation of everyone else. On the automotive side, industry associations and professional licensing organizations are very committed to high ethical standards.

Yet some people remain uncomfortable with Charleston automotive service and repair. It may start with the fact that our vehicles are a big investment and we rely on them for so much in our lives. That alone guarantees our attention. And how well we understand the recommendations really impacts our comfort level.

If we understand what's recommended and the benefits of taking care of the work – and the pitfalls of putting it off – we'll have more trust in the recommendation. So communication is key. It's like going to the doctor; If she's using medical jargon and takes a lot of basic medical knowledge for granted, we have a hard time following her train of thought. It can be like that with your Charleston service advisor too. He's so familiar with all things automotive, he may forget you don't know a PCV from an EGT.

If you don't understand what your doctor's talking about: ask some questions. If you don't understand what your Charleston automotive advisor's talking about: ask some questions.

Let's go back to those ethical standards; when we hear a repair recommendation, we always ask ourselves, "Is this really necessary?" Well, here's the industry standard:

If a technician tells you that a repair or replacement is required it must meet the following criteria:

1. The part no longer performs its intended purpose
2. The part does not meet a design specification
3. The part is missing

For example, it you take your car in for a grinding noise when you step on the brakes, you may just think you need new brake pads. After the inspection, the technician at Steve & Stacy's Servicenter says that you have a cracked rotor and need to replace it.

If you tried to get him to simply put new pads on, he would say that if you didn't want to replace the rotor; Steve & Stacy's Servicenter would ethically have to refuse the repair.

To just put pads on a cracked rotor would have been very wrong. The brakes could've failed at anytime and needed to be repaired – not just have a band-aid slapped on them.

Now, looking at something not so serious, the technician may suggest repair or replacement if:

1. The part is close to the end of its useful life – just above discard specifications or likely to fail soon
2. To address a customer need or request – like for better ride or increased performance
3. To comply with maintenance recommended by the vehicle's manufacturer
4. Based on the technician's informed experience

Of course, the technician has the burden of making ethical recommendations and properly educating their customers. For the customer, if you are uncomfortable with a recommendation, ask some questions. More information is always a good thing.

Steve & Stacy's Servicenter
130 Virginia Street W
Charleston, WV 25302
(304) 343-4611
http://www.steveandstacysservicenter.com

Steve & Stacy's Servicenter Maintenance Tips: The Belt Goes On

All Charleston service advisors know that without the alternator, the battery will go dead in a few miles.

The serpentine belt may also run the pumps for both the power steering and power brakes. And on many vehicles, the serpentine belt powers the water pump. The water pump circulates coolant through the engine to keep it within normal operating temperatures. (On some vehicles, the water pump is powered by the timing belt instead of the serpentine belt.)

So you can see the serpentine belt does a lot of work. And it if breaks, it affects a lot of systems. That's why your vehicle manufacturer and your service advisor at Steve & Stacy's Servicenter have recommended that it be changed every so often so that it doesn't fail.

Your friendly and knowledgeable Steve & Stacy's Servicenter service advisor can perform a visual inspection of the belt to see if it has any cracks that signal the belt could fail soon and will measure the amount of belt material to make sure there is enough.

Your serpentine belt works in tandem with a spring loaded pulley attached to the engine called the tensioner pulley. Its job is to make sure there's a constant tension on the serpentine belt so that it doesn't slip. The spring can become worn and no longer provide the necessary pressure to keep the belt tight. At Steve & Stacy's Servicenter in Charleston, we recommend that the tensioner be replaced at the same time as the serpentine belt.

Steve & Stacy's Servicenter
130 Virginia Street W
Charleston, WV 25302
(304) 343-4611
http://www.steveandstacysservicenter.com

Keys to a Long Lasting Vehicle

We live in a disposable society. Everything from elaborate packaging to our clothing. Even cell phones are disposable. When replacement is cheaper than repair, the term "built to last" goes by the wayside. An exception is our vehicles. They're still a very big investment and Charleston drivers want to make them last as long as possible.  We also want to make keeping them running as cheap as possible. When talking vehicles, it's all about preventive maintenance. There is an old saying that says, "A stitch in time saves nine," and that is really true when it comes to taking care of your vehicle. A great example is coolant service in Charleston.

Your coolant not only protects your engine from overheating and freezing, it must also protect cooling system components from corrosion. Over time, coolant becomes corrosive and actually starts to damage your radiator and other parts. That's why you need to have your cooling system serviced on a regular schedule.

The same is true for your power steering system, brake fluid, air conditioning system, differential and transmission. And of course, Charleston vehicle owners shouldn't forget those oil changes right on schedule. Skipping even one change can start the build up of harmful oil sludge.

Our engines are full of gaskets and seals. Fresh fluids condition those gaskets and seals to keep them from drying out and leaking. Automotive fluids contain additives that help clean and lubricate the various systems they protect. Over time, the additives are used up and the fluid just does not provide the protection it did when it was fresh. And don't forget the mechanical systems. Changing brake pads before they are worn to the point that they cause damage to rotors is a great way to keep your operating costs down.

Replacing serpentine belts and timing belts on schedule is much cheaper for Charleston drivers than repairing the damage that can be caused by failure. Also, air filters, fuel filters, PCV valves and batteries are all important. Regular wheel alignments, tire rotation and balancing will make your tires last longer. And don't forget to replace your shocks and struts when they wear out. Your fuel system needs regular cleaning to keep running well, prevent mechanical damage and improve fuel economy.

Now this is a lot to remember for Charleston drivers - too much, really. But it is your Charleston automotive technician's job to keep on top of this stuff. At Steve & Stacy's Servicenter we can tell you what your manufacturer recommends and help you with a plan to take care of it. We can advise you about which  maintenance schedule you should use - the regular schedule or the severe service schedule - depending on the kind of driving you do. We also know the right fluids for your vehicle and may even suggest higher mileage formulations for your older vehicle.

Bottom line - take care of this stuff on schedule and you will reduce operating costs, prevent damage and maintain your warranty coverage.

Of course, you want your vehicle to look as good as it runs. Regular washing will prevent rust and protect your finish. Take advantage of cleaners, waxes and protectants for your interior and tires. Your vehicle will look great and you'll be proud to drive it longer.

Most of us in Charleston can't afford to throw away our car when it breaks down. By budgeting for regular preventive maintenance, we can prevent many inconvenient - and expensive - problems down the road, and can keep driving "old faithful" for years to come.

Steve & Stacy's Servicenter
130 Virginia Street W
Charleston, WV 25302
(304) 343-4611
http://www.steveandstacysservicenter.com

Automotive Tips from Steve & Stacy's Servicenter: Serpentine Belt Overview

The technicians at Steve & Stacy's Servicenter know your serpentine belt drives important engine accessories like your alternator, air conditioning compressor, and power steering. In some cars it may also power the power brakes or water pump. The serpentine belt is powered by the engine and winds around pulleys and the accessories. Some cars in Charleston have two serpentine belts.

The serpentine belt, the belt tensioner (which maintains the appropriate tension on the belt) and the idler pulleys are together known as the accessory drive system.

Now your serpentine belt and the belt tensioner will just wear out over time – that’s why your vehicle manufacturer has a scheduled belt replacement interval. The team at Steve & Stacy's Servicenter in Charleston can inspect your serpentine belt for wear and get it replaced if it’s time.

Give us a call.

Steve & Stacy's Servicenter
130 Virginia Street W
Charleston, WV 25302
(304) 343-4611
http://www.steveandstacysservicenter.com