AUTONET TV

Speak Up: Talking with Your Steve & Stacy's Servicenter Service Advisor

About 80% of the vehicles on Charleston roads today are behind on their preventive maintenance schedules. That translates to about 160 million vehicles in the United States that aren't performing as well as they could be - thousands right here in WV. Some of the maintenance issues are minor. Others represent serious safety concerns.

There are many reasons Charleston drivers neglect their routine car care. Some of the more common ones are complacency, lack of confidence, lack of trust and budget issues.

Modern vehicles are amazingly reliable compared to their older counterparts. They can run for years without any repairs, and we sometimes translate that to mean they don't need any maintenance. The trouble is that without maintenance, parts in the vehicle are gradually wearing out, fluids are getting dirty, oil is developing sludge — a lot of stuff is happening that we can't see, and it is destroying the vehicle. The first time we learn there is a problem, we have a major repair bill on our hands.

Older vehicles just couldn't keep going without frequent maintenance; they broke down without timely vehicle care. Modern vehicles are designed to keep running even when they're not fully healthy. Unfortunately, that convenience has led some of us to become complacent and ignore vehicle care — until we have to fix something. And fixing something today takes a whole lot more than it used to.

Some people in Charleston just don't feel comfortable taking their vehicles to their local Charleston service center. They don't know much about engines or auto mechanics, so they don't know what questions to ask. They don't want to appear foolish or ignorant.

Your physician doesn't expect you to understand what a ligament is or how it works. But if you have a problem with one, she's going to explain to you what it is, what's wrong with it and how it can be fixed. It's in her best interest as well as yours to do so. You'll both feel more comfortable with the treatment.

That's what you can expect from the pros at Steve & Stacy's Servicenter. They have to be highly trained and work with a lot of complex, high-tech systems. They don't expect their Charleston customers to understand car care. So ask questions. You need auto advice from a service specialist, just as you need medical advice from a doctor and financial advice from a financial advisor.

Which brings us to the next concern: trust. A lot of rumors fly around Charleston about auto repair scams. You may have heard about some local auto shops taking advantage of customers and replacing parts that weren't broken. Frankly, this is just bad business practice. Charleston auto service centers won't stay in business long if they're engaged in this type of activity.

It's in the best interest of Charleston service centers to diagnose a problem correctly and fix it right the first time. That's how they keep their businesses open.

Trust must be earned. But just as it took time for you to establish a relationship and rapport with your doctor, it will take time to build a relationship with your service center.

Also, realize that when your friendly and knowledgeable service advisor at Steve & Stacy's Servicenter recommends routine maintenance, he is generally relying on your vehicle manufacturer’s recommendations. In other words, your trust lies both with your service advisor and your vehicle manufacturer. You'll find that most of the service recommendations from Steve & Stacy's Servicenter you receive coincide with what's in your manual.

Those recommendations were set up by the engineers who designed your vehicle, not Steve & Stacy's Servicenter. The team at Steve & Stacy's Servicenter is just offering you a friendly reminder — a helpful reminder really, since most of us don't post our owner's manuals to our calendars.

Money is behind most neglect of vehicle maintenance. First, they worry that they can't afford it. Second, they worry that they're being overcharged.

The simple truth is, car care is like health care. We can't afford not to have it. Preventive maintenance is cheap compared to repair work. It extends the lives of our vehicles and saves us money on fuel. It also makes our vehicles safer to drive, which can prevent accidents. Putting off preventive maintenance can be very expensive.

Charleston area service centers have to be competitive. Like any business, they can't afford to overcharge customers or they go out of business. But vehicle care today does cost more in WV than it used to. Vehicles are more sophisticated, complex and high-tech. That means technicians have to be better trained. They have to purchase high-tech diagnostic equipment and tools. They have to keep up with the latest advances in vehicle engineering and subscribe to computer databases. Like any business, they also have labor costs, insurance, rent, utilities, taxes, office supplies, etc.

If you are strapped for cash, Steve & Stacy's Servicenter can offer auto advice to help you keep your car running safely and manage your budget. For example, let's say you need new brake pads, transmission service and a new cabin air filter. A technician can't ethically recommend you delay brake service: that creates a safety hazard for you and other Charleston drivers. You need to get that done now. But they can let you know if the transmission service can wait a month and how long you can put off changing the cabin air filter. They can also estimate what these services will cost. That gives you the time and information you need to save up for the other services.

The key to modern car care is preventive maintenance. Our modern vehicles are safer, more fuel efficient and more reliable than ever before. But to keep them that way Charleston drivers have to be more proactive about caring for them. It's good to know there are knowledgeable professionals at Steve & Stacy's Servicenter who can help us do just that.

Steve & Stacy's Servicenter
130 Virginia Street W
Charleston, WV 25302
(304) 343-4611
http://www.steveandstacysservicenter.com

I NEED All Wheel Drive (Pros and Cons of AWD)

So winter has arrived and you don't feel confident in how your 2-wheel drive vehicle does in the snow and ice.  You envy all those people with all-wheel-drive (AWD) and 4-wheel-drive (4WD) cars, trucks and SUVs.  You start thinking, "I need one of those.  I'll be able to go anywhere without any worries."  The truth is there might be another option for you that you might not have thought of. 

Sure, you've seen the ads that tout the advantages of AWD and 4WD, and some of the videos make it look like they can handle everything Mother Nature can throw their way.  The truth, though, is that vehicles with drive wheels at all four corners can't stop any more quickly than those with 2-wheel-drive.  Yes, AWD and 4WD vehicle have advantages when it comes to acceleration, but when it comes to stopping and handling, they generally don't. 

If you buy a new AWD or 4WD vehicle, you are going to spend thousands of dollars.  Maintenance and upkeep costs are higher due to the vehicle's increased complexity and weight, and you're likely to take a hit in fuel economy.  So, what's the option we mentioned above?  It's simple.  Winter tires. 

If you have a front-wheel-drive (FWD) vehicle with winter tires, you'll notice a tremendous difference in your winter traction and stopping than the all-season tires that are on most vehicles.  One tire company, Michelin, wanted to find out which was better in the snow: an AWD car with all-season tires or a FWD car with winter tires.  And they found while the AWD car could get going a little more easily, in most of the other comparisons, the FWD car with winter tires handled equally or better and stopped in a shorter distance.  The optimal combination would be, of course, AWD or 4WD with winter tires.  But one major consumer testing magazine found that only about 12 percent of their subscribers who drove AWD or 4WD vehicle in the snow for more than 6 days in the previous winter even used winter tires!

So a set of winter tires may give you the handling and stopping you're looking for and for a lot less cash than a new AWD vehicle.  Consult your service advisor for some recommendations.  You may be pleasantly surprised at how you can handle winter roads without having to handle a new, big, fat monthly payment for a new vehicle. 

Steve & Stacy's Servicenter
130 Virginia Street W
Charleston, WV 25302
(304) 343-4611
http://www.steveandstacysservicenter.com

Combustion Choreography: Timing Belt Replacement at Steve & Stacy's Servicenter in Charleston

Have you ever seen a ballet performance? Have you wondered how all of those dancers manage to travel all over the stage jumping and twirling and never crash into each other? That's the job of a choreographer.

Our auto engines are also highly choreographed. Pistons travel up and down inside cylinders. Valves at the tops of the cylinders open to let air and fuel in or exhaust out. These valves have to open and close at precisely the right time or the engine will run poorly if at all. The movement of the valves and pistons must be in harmony with each other. This choreography is the job of the timing belt or timing chain.

Timing belts, or chains, rotate the shafts that control the opening and closing of the valves. Timing chains are metal and durable enough that they may never need to be replaced.

Most vehicles, however, use a timing belt. Timing belts are tough and flexible, and considering the work they do, they last a long time for Charleston auto owners . But they do wear out. If they break, the consequences for Charleston drivers can spell disaster.

No matter what kind of engine you have, a broken timing belt will cause the engine to shut down or will lead to major engine damage. But in some engines, the valves protrude down into the cylinders enough that if the timing belt breaks, the pistons can smash the valves, bending or breaking them. If the engine is spinning fast enough, the broken parts can then shred the cylinder head. This adds to thousands of dollars of engine damage.

The only way the damage can be avoided by Charleston auto owners is by replacing the timing belt on schedule. Most vehicle manufacturers recommend replacing the timing belt at 60,000 miles (100,000 kilometers), but others can go as long as 90,000 or 100,000 miles (145,000 to 160,000 kilometers). Check the schedule for preventive maintenance in your owner's manual. If you're due or overdue for a timing belt replacement, don't put it off. Get it done now at Steve & Stacy's Servicenter in Charleston.

Your friendly and knowledgeable Steve & Stacy's Servicenter technicians probably aren't great dancers, but they can offer you some great auto advice on how to keep your engine properly choreographed. Don't hesitate to consult them about replacing your timing belt or any other car care concerns you may have.

Steve & Stacy's Servicenter
130 Virginia Street W
Charleston, WV 25302
(304) 343-4611
http://www.steveandstacysservicenter.com